Best Western Plus St. Augustine I-95

早餐可以，周邊環境污染問題

This is clearly a good example of the "Plus" hotels in the Best Western. First impression on entering the lobby is good. Very friendly staff. The rooms are nicer than some of the competition. Solid surface countertops and shower. So many others have plastic shower walls. The coffe machines that are in the lobby are really impressive. Everything is fresh ground and has a multitude of options. About the only negative here is the breakfast. Its OK, but definitely not "great". However, that is a problem with most every other hotel. We would definitely return here again.

TRAVELERS BEWARE - Upon arrival at 8:45 pm we parked in a broke down construction area with abandoned business surrounding the hotel and clearly a rough part of town. We then waited in the lobby and no-one one was there walked around for 15 minutes then began knocking on doors then finally a guy came out and barely spoke or moved and gave us a key and told us don't put the key by anything electronic or it will reset. We got into the elevator and there was sticky liquid all over the ground. Went upstairs and one key didn't work but the second did. Went in the room and the smell in the room was disgusting. Went back down and then got another key then went up and went to sleep since it was late and my family was tired. I lied in bed thinking something was off and concerned. Woke up to my family being covered in bedbugs we took videos. Actual bugs everywhere, showed the videos to the women at the front desk. She was not even slightly concerned or surprised but she was nice and she offered a refund instantly and said sorry and didn't question us at all. When she watched the videos of the bedbugs she acted like bed bugs and filth was a common thing and was so fast to refund us. Scary location, disgustingly dirty hotel, dirty room, no front desk workers present ever. Worst experience I have ever had in a hotel. Utterly disgusting. No way anyone normal would give this place less than the lowest possible rating. TRAVELERS BEWARE

The pool was nice but the hot tub didn't get hot. There also wasn't a limited amount of dining options close by, if you want more options you have to drive at least 20 miles in either direction. Altogether though the stay was very nice and we enjoyed our little get away. Our room was nice and clean and it was pretty quiet.

Great stay It was a welcome relief as I started my move to a new community out of FL. I slept wonderfully which is key for me. Front staff was great!

Old hotel located in a construction zone. Outside facade looks new - inside rooms needs an overhaul. Lobby dark and lighting is poor Fair breakfast. I expected more as this was a BW PLUS - positive is the price was good and beds were clean and comfortable