Heritage Hotel

Good location

I had a wonderful experience at the Heritage Hotel. What stood out is the Hotel's driver that collected me at the airport Mr. Lloyd he was courteous, very accomodative, very informative and patient....the hotel staff was polite and always willing to assist with any question

The Hotel is old and looks it. The bathroom fitting fittings are in terrible shape, loose and ready to fall off. The floor tiles are poorly done and some are cracked. The door to the rooms don't fit right and you can hear people slamming them to get them shut at all hours, day and night. I had a big biting insect on my pillow the first night, i complained to the front desk and was told the manager would contact me, she never did. I eventually insisted on a room change after waiting all day for her to contact me. The new room was not any better. I must say the cleaning staff and kitchen staff were very friendly, and assisted with any request. I will not stay there again.

Good day, I hope everyone reading this is in good health, let me start by saying when i got to the hotel and checked in, it was then disclosed to me the hotel is under renovations and the elevator is not working! After climbing three flight of stairs got to room which was clean and well made, there was two towels and one wash cloth for two people, fine. Went back down to front desk to ask questions and was met by Carlos that seemed more occupied with a security issue and talking on his phone on whattsap. I asked this gentleman if there was any water available for sale, his response was NAH IT HAVE ALL KIND OF PLACE OUTSIDE OPEN YOU CAN BUY WATER OUT THERE!! Fine. Told them tv is not working the next morning and can i have fresh towels with Two wash cloths, on my return from meetings at 1:30 pm that was not done. I walked back down the 3 flight of stairs and made requests again, also told the front desk personnel i was going to get a quick lunch and could this be completed before my wife gets back from her meeting, i was assured it would be done. 2 hours later on return to the room the ac was turned off and the tv was still not working, so i called the front desk to complain yet again, sat on porch to have lunch ( this is after turning ac back on ) for about half an hour before my wife went inside and told me be careful when you come inside the room is FLOODING!!! and to my surprise to room was flooding from the ac! I have video proof of my wife with the house keepers mop and bucket trying to save the day. I immediately went back down to the front desk to show the staff the video, and actually raised my voice when Carlos now asked, DO YOU NEED SOME ASSISTANCE ??????? I ASKED REALLY !!!!!!! I been screaming that from last night!!!! Then the angel of mercy came to my assistance, Latoya!!! This young lady went above and beyond to accommodate us, She even went out of her way to take us to our new hotel ( The Royalton ) which was an amazing experience. This hotel will lose a great asset if this young lady was to leave. All in all I would not recommend this GOVERNMENT MANAGED HOTEL to anyone until all major renovations in what could be an amazing hotel. Regards Lincoln Adams

Booked via *********** Location and staff are the best features Website states Room service - none available Elevator - out of order no work in progress Restaurant - non-existent The biggest failing... no smoke alarms in rooms.. I asked at Reception and was told they don't have them!

I booked this hotel on **********. They never received the reservation. ********** claimed they sent it. They wouldn't help. I had to scrounge around for a room far from the center of town. The desk clerk, June, helped me for over an hour. She even drove us to a room she found about five miles away. She's a gem. ********** was totally useless.