Haar with Rooms 5 Stars

I'll start on a positive; my wife and I had the dinner tasting menu, which was absolutely excellent. In addition, we ordered the scallop with king oyster mushrooms, which was also excellent. The 'Black Friday' deal we had bought also included an overnight stay in a 'cosy double'. We've stayed in many hotels where the description was 'cosy double', but this took the term to a different level, with barely any room to move around and almost zero storage/hanging space. That said, the bathroom was lovely and almost spacious by comparison. We arrived at The Haar to be greeted by a very pleasant young woman who carried out the check-in formalities and showed us up to our room. She explained that there was an issue with the lock but showed us how it operated, etc. There was no issue locking when we left a short time later,but when we tried to do the same before going down for dinner, we couldn't lock the door. I reported this to one of the front of house staff, but he experienced a similar problem and stated he would ask his manager to look at it if we'd like to take a seat downstairs. A few minutes later, the manager appeared, declaring that the door was now locked and implied incompetence on our part. I reminded him that his colleague also experienced the same issue. Then the manager (still don't know his name) asked to see our voucher. We told him we didn't have a voucher, but we have emails confirming room and table bookings. However, he insisted we needed to produce the 16 digit reference or risk being charged again, despite the fact that we'd shown him our cr card payment on the banking app. To cut to the chase, this chap was borderline rude and despite clear proof of purchase and confirmation of bookings, failed to deal with a situation that was all of his and The Haar's administration system's doing, not ours. Needless to say, we won't be returning.

Our room was clean and comfortable with a lovely ensuite bathroom. Location is brilliant - about a 20 metre walk and you’re on the Old Course!! Parking was easy and free nearby. Be aware that, quite typically of St Andrew’s, there is no lift so make sure you’re up to climbing stairs and also getting your luggage up and down yourself! Staff were friendly, breakfast was excellent. Definitely recommend!!

Top notch. Staff were very friendly and helpful. Room had every comfort including a hairdryer, straighteners and mini fridge with delicious cocktails. Breakfast was included and they let me takeaway breakfast for my sleepy teen.

Cute boutique hotel…great breakfast was included!!! Lots of stairs tho…so not great if you have mobility issues….

Best stay on our trip!

Great stay at Haar. Room was lovely, relaxing and everything in good order. Will definitely be back