The LaLit Grand Palace Srinagar

Fabulous location, we were welcomed very warmly and the car was valet parked which was important as it was cold and raining. We were offered a warm drink and a comfortable place to sit whilst the formalities of check in were completed. We didn’t even have time to finish our drink before we were offered an upgraded room at no extra cost. WOW! The room was spacious, beautifully dressed and we were shown our own private balcony with the most spectacular view and this was also very nicely furnished. Everything was as we’d hoped and expected, because the hotel is EXPENSIVE, but we received exactly what we paid for. All the staff were attentive, friendly and helpful. Unfortunately the Pandemic has affected everyone and this hotel has had to do it’s best to survive these difficult times. The facilities in the Spa have been cut back to save costs but when we went to use it the place was warmed and treatments were enhanced to ensure we were more than satisfied. Luxury is expensive and we really enjoyed the pampering!!! All I can say is that this hotel and the treatment of their guests is everything you would expect for the price you have to pay. If wehad unlimited money we would stay only here when we visit Kashmir, which I do often to visit family. Even when we do visit family here we often visit the hotel, just to enjoy the gardens and admire the building and the ambience. Although we may not spend one penny on these visits the treatment by the staff has always been the same as we experienced on this visit. One word to describe this hotel FABULOUS.

Zaheer ahmed assisted as well .the breakfast was really good and the place itself is very calm and the vibes are immaculate .

I’m deeply disappointed with my recent experience with The Lalit. As someone who trusted the brand's reputation, I expected a high level of professionalism and service. Unfortunately, what I experienced was quite the opposite. Despite clear commitments made by their team regarding a refund process, I faced continuous delays, lack of communication, and vague, open-ended responses. I had booked through their sales team, trusting their assurances over my usual vendor — a decision I now regret. Their failure to honor timelines and the ongoing lack of accountability has not only damaged my professional relationship with my client but has also led to unnecessary stress and financial inconvenience. For a brand of this stature, such negligence is shocking. I sincerely hope they reflect on this experience and improve their handling of partner and client commitments. Until then, I will be reconsidering any future bookings with The Lalit.