The LaLit Grand Palace Srinagar

Fabulous location, we were welcomed very warmly and the car was valet parked which was important as it was cold and raining. We were offered a warm drink and a comfortable place to sit whilst the formalities of check in were completed. We didn’t even have time to finish our drink before we were offered an upgraded room at no extra cost. WOW! The room was spacious, beautifully dressed and we were shown our own private balcony with the most spectacular view and this was also very nicely furnished. Everything was as we’d hoped and expected, because the hotel is EXPENSIVE, but we received exactly what we paid for. All the staff were attentive, friendly and helpful. Unfortunately the Pandemic has affected everyone and this hotel has had to do it’s best to survive these difficult times. The facilities in the Spa have been cut back to save costs but when we went to use it the place was warmed and treatments were enhanced to ensure we were more than satisfied. Luxury is expensive and we really enjoyed the pampering!!! All I can say is that this hotel and the treatment of their guests is everything you would expect for the price you have to pay. If wehad unlimited money we would stay only here when we visit Kashmir, which I do often to visit family. Even when we do visit family here we often visit the hotel, just to enjoy the gardens and admire the building and the ambience. Although we may not spend one penny on these visits the treatment by the staff has always been the same as we experienced on this visit. One word to describe this hotel FABULOUS.

Outdated Rooms, poor service from checking- horrible housekeeping. Only one restaurant with outdated decor, food options are limited, cleanliness is an issue. I would not eat raw food from here, witnessed poor food handling by the staff. The hotel grounds and location are nice. Otherwise it is not a five star more like a three star. They have serious issues with service and poor trained staff, who are genuinely struggling to provide the service. I would highly not recommend this property, don’t book based on the beautiful pictures of the hotel grounds. When we got our room it was not cleaned. This place is a joke and truly substandard service, with outdated rooms, flaccid mattresses and limited dining options and staff who are least bothered to do their job.

We visited the Dal Bar in the property. Great Bar with great service! Good selection of cocktails. Omar , the Bar tender did a great job ! The hotel has a good location near the lake. The property is good with lawns and gardens around ! Overall a good place !