Golden Tulip Srinagar

Good hotel with extraordinary Staff, the hotel has got great rooms with good mountain views. The hotel is equipped with good in room amenities, the buffet breakfast got great varieties.

The overall experience was "Meh!". I had booked this place through MakeMyTrip more than a month in advance. I had booked an Executive Suite (highest category) after seeing great pictures with only one request to provide me a suite with good views. The checkin time as at 2pm and I reached the hotel at 4pm. I checked with Mr. Irshad Ahmad if the suite had a good view and he said that this is the Presidential Suite. I went to the room through zig-zag paths to find out that the room was still being cleaned. I was told to wait for 15-20 minutes back at the reception. They offered for me to have tea while I was made to wait to which my wife said "yes" only to be told that it will be chargeable!! We ordered the tea anyways to pass our time. The room was finally given at 4:30pm (full 2.5 hours after check-in time). When enquired why was the check-in delayed to which we were told that the previous guest had a late checkout. When I asked what would have been the case if I had arrived at 2pm, there was no response! When I entered the room, it was anything but Presidential suite. There was only one window, which was looking into the backyard service area (please see the photos attached). This service area was used by their staff to carry laundry, I could see the exposed plumbing pipes and staff moving around regularly with no privacy. I was also told that the bathroom was luxurious with a jacuzzi and a bathtub - please see the pictures to assess for yourself the luxury - I almost forgot to mention that the toilet seat was broken! The bathroom had no hand towels and there was no extra counter space for vanity bags or hand towels. When I went back up to the reception to request for a different suite, I was told that this was the only suite remaining as the other 2 suites on higher floor (with supposedly good views as shown in the pictures) were already taken and I had no option than to take this one which looked like it was in the basement. The suite also had another door to the lift lobby from where you could hear staff talking in the lobby. I was even willing to move to a lower category room just to get a good view from the room but even that was denied. On the morning of checkout I requested for a 12:45pm checkout instead of regular 12pm to which I was told that would not be possible as the hotel was soldout! It seems the irony of checking me in late by 2.5 hours and denying me a 45 minute late checkout was lost out on the staff. When I escalated this to the Manager, he finally relented and allowed me a 12:30pm checkout - thank god for their tender mercies! On checkout when I complained to Mr. Irshad Ahmad that the Executive Suite was a total dump and how they had cheated us with nice pictures but reality was a depressing room - he had no response! No words of apology, sympathy, sorry for the inconvenience - he just printed the bill and asked me to pay. When I mentioned the broken toilet seat, again, no apology but he called someone on the phone (probab

The overall experience was "Meh!". Pathetic views of the backyard from the Executive suite; late check-in as the room was not clean, depressing bathroom with broken toilet seat, late checkout was an issue despite delaying my checkin by 2.5 hours. No apologies on my complaining at checkout, quite callous staff. Quite a pathetic experience, especially for having paid such a steep price for a 2 star experience. The location of the property is also not that great and the staff attitude was "unhospitable". Apparently, the hotel earlier had a Sarovar Hotel affiliation but then quality must have gone down for Sarovar to break the affiliation. Golden Tulip might be well served to review their affiliation as well. I am not going to this place ever again for sure.

The location of the property is really good. Next to lalit hotel and near dal lake. Staff is also polite and friendly. But rooms are not as per the standard, too small in size. Plus the food also is okayish, too oily I would say. Overall a decent stay but I had higher expectations given the price and the rating

An undoubtedly amazing experience at Golden Tulip. The staff and their service is greatly appreciated. No stone was left unturned in their service . Special kuddos to Miss Saima and her team for being so forthcoming with their help. A must stay for Kashmir!

Amazing service by staff beautiful property stayed two days with family I enjoyed my time hotel is just 5 minutes walk from dal lake making it very convenient the room was spotless & the bed was extremely comfortable staff went above & beyond to ensure I had great stay