Hilton Garden Inn Springfield, MA

Alt var tip top. Vi kunne ikke ønske os bedre hoteloplevelse.

房間不給補水，空調是老式的，聲音很大

Meets expectations for the brand, everything as it should be. Cannot get closer to the Hall of Fame. Very convient. Had a drink at the Chicago Grill while listening to the live music, very pleasant way to spent some evening hours before our Hall of Fame visit the next day.

Extremely disappointed with this Hilton facility. The issues with our room included that the vent fan in the bathroom did not work and whomever chose the coloring in the room didn’t think how having a dark purple motif throughout the room would affect the room, it was foreboding and uninviting. Most upsetting of this stay was the quality of the food service. Their website states they have an onsite restaurant. The hotel is next to a UNO Pizzeria and Grill and a walk to several other options in the Basketball Hall of Fame. They do offer breakfast, although on both days we had breakfast, the food in the chafing dishes was cold and unappetizing. I have come to expect more from other Hilton products, unfortunately this facility failed to achieve that status.

We stayed here for a visit at the basketball hall of fame. We had a spacious room at the corner with king bed and has a double door. Place looks it needs updating for the carpet and new wall paint as it was teared. I dont know if the staff are thinking “it is not my job” but there was a puke on the entrance and the dining area and i saw a staff just in here phone so.. that says something. Anyways, the stay was nice overall4 star and i used the gym which is neat and clean

I decided to stay at a Hilton hotel for the first time when I found out that I was able to obtain a virtual key to use for all areas of the hotel, and to avoid a trip to the front desk for check-in or to check out. I was planning on coming on a late train, so this would make life much easier. I did book the reservation through my credit card rewards portal so that I could prepay for the trip and to redeem points in order to save money on the trip, but it synced to the Hilton app just before the trip for check in. It asked for my credit card for incidentals, which is normal, so I put my card information in the app. The process went smoothly until I saw a pending charge to my card for roughly $458 during our stay that was later posted after we checked out. We took two water bottles from the room and charged a box of Advil from the lobby store to our room, which I’m sure did NOT cost that much. I asked the desk for a copy of my folio for the incidentals at check out, to which she was unable to provide since I booked through a third party. I understood I wouldn’t be able to receive one for the room, but I should have been able to get one for the waters and Advil. I never received any email copies or anything from Hilton. We checked in for a two night stay on the 22nd of September and left on the 24th, and I reached out to Hilton’s customer service as soon as the charge was posted to my account on the 26th, and I have not heard back from anyone since. I am absolutely discouraged that a hotel that has hair on the ceilings and peeling wallpaper in the rooms is attempting to charge me more money than what I already paid for in advance for no reason. When I called the hotel to inquire about the status of my refund, I was told that the manager was on lunch and then, as soon as they were back, I would receive a call, which still has not happened. I would have loved to continue staying with Hilton for the idea of convenience, but due to their lack of customer service, I’ll be looking elsewhere for future stays.

Horrible experience- arrived just before midnight and no one was working ar front desk. Security guard tried to find someone. Waited 30 minutes until they could find a sleeping clerk. He was absolutely lame- did not apologize for our wait and even made us feel uncomfortable. Room ******- no hand towels, noisy, and dated. Bed uncomfortable. As we were leaving the next morning, three cars had been broken into and windows smashed in the parking lot. Avoid this place!! Not even a free breakfast…

I was visiting for a work trip and stayed a Sunday through early Friday morning. I can appreciate the request for room service as needed, but auto service for longer stays, which I did receive. The staff was incredibly friendly and overall the location was clean. My only complaints relates to first, the smell back by the elevators. There was a fairly unpleasant smell the first couple of days, and the best way I could explain it would be musty or even like an aquarium. A little aromatherapy would do wonders. Next was the smell of the top blanket of my bed. It smelled faintly of urine, in my opinion. Other than that, the bed was comfortable, just needed to fold that blanket away. Lastly, was the live music at UNO’s. While it’s nice to have that entertainment, I was unable to fall asleep (needed to be up for a 5am flight by 3am) due to how loud the music was, despite having my white noise machine on full blast.

We stayed here on the suggestion of a good friend who stays here when his daughter is receiving treatment at Shriners’ Children’s New England. We were apprehensive due to it being our toddler’s first hotel stay. The staff was excellent, the rooms were spacious, and you don’t really get much noise from the train line or interstate. I would recommend getting the breakfast package with your stay if possible. Prices didn’t seem too bad. The server/waiter at breakfast was phenomenal.