Hilton Garden Inn Springfield, IL

스프링필드에선 이만한 숙소가 없는듯합니다 다소 시설은 낙후된 흔적이 보이나 지내기에는 문제없없네요 스프링필드의 자연친화적인 호텔인듯

酒店環境不錯，房間很寬敞乾淨

Can I rate this hotel negative stars? If I could I would. My wife and I stayed in room 403 the night of July 24th. In our rush to checkout I neglected to take a file box I was transporting during our interstate move. Later that day I realized my oversight and called the hotel to make sure they had found the box. During my conversation with the front desk I urged them to lock the box up in a secure location until I could retrieve it. At this time we were over 300 miles from the hotel and preparing to close on our new home. I returned to the hotel on the 26th, immediately after our closing and picked the box up. We had some expensive jewelry, documents, and cash in the box. I checked to make sure the jewelry was still there brought the box home and put it in my office. This past week I had occasion to retrieve the cash, only to find the envelope I kept it in was empty. Someone who works in the hotel had stolen $2,500 dollars. I called the hotel and left a message for the manager with the front desk staff. Obviously they don’t care one bit because I never received a call from hotel management. I filed a report with the Springfield, IL police, but so far, nothing. Bottom line, run away from this hotel which is obviously staffed with thieves and management that doesn’t care.

I booked my room through the Hilton app and checked in as soon as possible, when I arrived I was told the room I booked was not available and my only choice was a more expensive room. When I expressed disappointment I was told they were very busy and there wasn't anything that could be done, they could not charge the originally agreed on price for the room. I was sad and frustrated. The room was OK, the bathroom had a sour damp smell, but the bed was comfy At checkout Brian ( Shout out Brian!) apologized for the price change and quickly adjusted my bill to the original price!

Stayed the weekend for a soccer tournament in the area. I agree with the typical comments that the property, especially the rooms are dated and could use a renovation. However, our stay was just fine. The room was clean for its age. The beds are nothing to brag about but they got the job done. Kids had fun in the pool. They were a bit bummed that the hot tub was out of service. The free breakfast that’s included in your stay was pretty good. Plenty of dining options in area. Easy access to I55.

Upon arrival we were never asked if we were Hilton club members so therefore we did not receive any complimentary water. The second day spoke with individual who I later found out was the general manager. I asked her if the water was complimentary and she said no. She asked our room number and found out we were Hilton members and said oh yes the water is complimentary. She then told us that the water was going to be off from 10pm -6 am the next morning. She then stated we should have been told that when we checked in. I asked if there was going to be any compensation made. She said no that’s why we’re shutting water down at that time. I asked what if we have to use the bathroom and she said you can use it but just cant flush! Had we known that we would have left first thing Saturday morning. Hotel is not clean and staff was not very friendly.

This hotel is in a great location right off the interstate.There are plenty of different options for food. The lobby area is about the only thing that’s been updated in that hotel. The rooms are very dated. Beds are uncomfortable, and some of the furniture works. The bathroom is somewhat clean old fixtures. For someone who travels for a living this is about the last place I’d ever stay again.

The staff was nice. The rooms are old, dated, dark, ugly , dirty. I thought I liked Hilton Garden hotels. Not anymore. I will call them Hilton Garbage hotels. Not a good place for a dog. And breakfast is Not Included. That sucks.

Property had a fantastic staff but there seemed to be trash laying around every where I am a Hilton Gold member, none of my benefits were explained at check in or anytime during my stay. That’s a big disappointment