Vieraskäyttäjä
2. marraskuuta 2022
We booked for two nights at the Quality Inn Spring Valley - Nanuet through Hotwire, from the 28th of October to the 30th of October 2022. We booked the rate as "Hotel chooses bed type", but never before have we had issues requesting a room with two beds with this format upon checking in. We arrived at the hotel before check-in time, around noon, and were told that it was impossible to check in, that all rooms were occupied and that we would have to come back. The employee did not even check if there were rooms ready when he told us it was impossible to check in early nor did he offer to keep our luggages in a safe area until we came back to check in, which has never happened to us before. We asked if we would be able to get a double bed and he assured us that it would be no issue once we came back. We came back later in the evening, around 9pm, after a long day. Upon entering the hotel lobby, we were hit with a strong smell of ********* which we later realized came from the employee working at the desk. He kept an AirPod in his ear the entire time we were interacting with him. We started checking in and the employee started asking us questions that made us uncomfortable for our safety. We are two women travelling together and he started getting too interested in where we came from, our itinerary, if it was only just the two of us travelling and staying the night at the hotel. When we asked if we could get a room with two beds, if there was one available, he told us he could not do it, that we had booked one bed. We asked if there was a way to make a change, or pay an extra fee if we had to, and he agreed, but requested that we pay $20 in cash only. That was when we noticed a piece of paper glued to the screen telling guests to request a receipt for any cash transaction. We requested a receipt and he only gave us one for the room, not for the extra fees that he had just charged us. One of us headed upstairs while the other attempted once more to get a receipt, to no avail. The hotel was, for lack of a better word, disgusting. The carpets were stained, there were ceiling tiles missing, garbage was left unattended in the hallway. We stepped into the room and got such a bad feeling about it that we started checking for hidden cameras or other such equipment that you hear about in horror stories; this is how unsafe we felt given the interaction we'd just had with the employee and the state of the hotel. After only a couple of minutes, we decided we could not stay there and started looking for a room in another hotel in the area, at nearly 10pm at night, after an exhausting day. We did not care if we would never get reimbursed, we just needed to get out of there. While we were looking, the employee from the front desk knocked on our room door and said that he had talked to his manager and was waiving the $20 fee, coincidentally after we had insisted several times to get a receipt for it. The smell of ********* from the lobby lingered in the room and
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