Best Western Plus Thornburg Inn Suites

The first room was dirty. They accommodated us.

We booked these rooms for a family vacation to see historical sites. It was located perfectly for the places we wanted to visit and also had additional area's close by to accommodate a change in plans if needed. We arrived and were greeted by a very nice young man at the front desk and was checked into both our rooms rather quickly. Our rooms were lovely and exactly as pictured when I booked them. We stayed 5 nights and during our entire stay the common areas including the elevators and public bathrooms were spotless and smelled fresh and clean. Housekeeping and maintenance were always hard at work to maintain the cleanliness and it really showed. The breakfast area was very well maintained and the 2 women providing the breakfast service during our stay, were extremely helpful and attentive and the food was terrific. Every morning we were greeted by the woman at the front desk with a smile and good morning. The pool area was really clean as was the exercise room. We were so happy with our stay and the professional and hospitable staff really made it wonderful. We would absolutely stay here again and recommend it to anyone looking for a great place to stay at a very reasonable price.

Worst Best Western ever! Do not waste your money! It started with having to switch rooms twice. First, because the door wouldn't lock on the suite no matter how hard you pressed on the door. Second, we had extremely loud neighbors that were swearing and what sounded like destroying furniture at midnight. Afterwards, the rooms we ended up in had ants crawling everywhere and the best solution the hotel could manage was to give us a bottle of raid. There were kilns on the ceiling where they treated for mold. Most of the outlets looked like there had been a fire there at some point. Also, in the suite the entire room smelled and was musty no matter how low we set the air conditioner. While, the staff were nice the accommodations were so lacking we will never stay here or with any other Best Western again. If you are looking for a nice cheap place to stay do not waste your money here!

Pool was nice and fun for the kids. Room was clean and just right for the price. Breakfast was also great. Cannot beat the price and the accommodations.

Very good

The customer service is Exceptional and the check-in was quickly process. The area was very quiet and accessible to the highway