La Villa des Fleurs

We stayed here for two nights at the end of March to attend the Laetare of Stavelot. I almost cancelled my reservation because I sent them two e-mails with simple questions (whether I'd need an extension cord for my CPAP, and whether we'd need reservations for the Thermes de Spa) in perfect French, and the emails weren't even acknowledged. (As it turned out, we were supposed to have reservations for the thermes, but they let us in anyway). I'm glad we stayed, because the room was comfortable (we chose one of the larger rooms), and the location is convenient. About 10 steps are required to get into the front entrance, with no ramp available, so the elderly or disabled should be prepared. The breakfast was decent, although they only told us on the 2nd day that we could have some eggs prepared. Unclear why it wasn't mentioned the first day. The other issue of which one should be aware is that check-in times are quite limited. If you can deal with the negatives, it's a solid place to stay, especially their better rooms. If they don't want to answer their emails, they could at least generate an automated response that the emailbox isn't monitored--or delete the e-mail address all together.

Schönes Hotel für alle Gelegenheiten. Ruhig gelegen & mitten im Zentrum. Genau diese Vorzüge sind ausschlaggebend unserer Vorstellungen. Viele Restaurants in unmittelbarer Nähe, Casino fussläufig erreichbar. Reichhaltiges Frühstück & kostenloses Parken im Hof sind noch zu erwähnen. Top!

At two occasions, I sent emails to the property asking simple questions, such as whether I'd need an extension cord to hook up my CPAP machine. Although I wrote in perfect French, on both occasions, my e-mails were ignored. I found this so rude, I almost cancelled my reservation for another property. I'm glad I didn't, because the property is pleasant and quiet, and their superior rooms are quite comfortable. Breakfasts are decent (I was offered scrambled eggs the 2nd, but not the first day). One does need to be able to negotiate stairs regardless of the room, just to get to the lobby, but there is an elevator once you make it to the lobby. Other than the rude non-response to the e-mails, a pleasant stay.

Super hôtel dans une bâtisse pleine de charme. Un bel endroit pour se ressourcer.

Sehr freundlicher Empfang, schöne Zimmer alles sehr sauber

Dejligt hotel centralt i Spa. Smukke omgivelser og venligt personale. Kommer gerne igen.