Santa Marina Holiday Village

Never gonna stay here again Unprofessional service, there’s only temporary parking until you check in, then they tell you to go park on the street but nobody tell you that you could be towed, 4 guys were at the entrance, not one helped with the luggage. There’s no WIFI and no Cable TV in the room

Ferie park Dejlig feriepark

I am highly disappointed of this complex! Firstly, there is no place to park - we had to leave our cars on the road and to enter the complex through a complex system of barriers and fences, in order to check-in. The service at reception was awful - I hadn't seen so bored and unpleasant employees! We had reserved a room for 5 people and they gave is 1 key. Only after quite a few requests they "managed to find another key", which was still insufficienct for 5 people, considering the fact that every entry in and out of the complex involves going through barriers and fences with chips and cards. We requested to pay for parking - they gave us parking spaces, which were situated around 10 min walking time from our apartment, and the complex is quite big and it is inconvenient to travel with suitcases on an incline. Concerning the rooms - they were ok, the only problem was that there was only 1 bathroom for 5 people, the shower was broken and the pressure of the water was very low. Overall, the complex has a pretention for high class, but it can't cover even mid-class.

This is a lovely place in Bulgaria. So green, friendly for family vacation. Guarded territory, children are safe to walk alone the whole day. We came here for many years in summer. But this year something terrible with the security has happened. Strange people are sitting in pools, definitely not the village' guests. Electronic lockers on the entrances are not operated and doors stay opened. A lot of cars instead of declared car-free zone. Our next door neighbours - mother and child - were heisted while being asleep. The intruder came into their apartment in the night and stole money and jewels. And then entered another apartment and scared to death the woman inside. This kind of service is absolutely inadmissable for the "luxury" vacation level they're promising in the advertisement. We are hoping Santa Marina' service management will improve all the mistakes they've taken. It is very sad to loose such a good place for spending time with our kids.

Although the complex is half-full at best, the pools are overcrowded and there are screaming and shouting children till 24:00. And because this is not enough, the management launched people to do the fencing and gardening with extremely noisy trimmers. Imagine relaxing by the pool with your family, while they are restless trimming the bushes for several hours. The pool bars play some techno from the morning till late evening like this is not a family resort, but a beach disco. We were visiting the complex twice per year for the last multiple years, but this is for sure our last visit.

We had a lovely stay at Santa Marina. Gorgeous views and beautiful setting. The only criticism I would have is the food but that might be due to individual taste. It would have been nice to have less processed food at the buffet breakfast and dinner. Also charging for water at dinner (and no charge at breakfast) wasn't great. But overall we had a wonderful holiday and I would recommend Santa Marina.