Holiday Inn Express Southington

Good location for stop by from long way drive and they were so many restaurants around Southington

Good location, just close to boston. Breakfast nice. Nice lobby

We stayed here overnight to break up our road trip and it worked great. Good location off the highway and close to gas stations and food. The room was clean and as expected. The included breakfast was great, with lots of options including an automated pancake dispenser.

Booked this based on a past experience. Checked in after midnight. Very smooth & friendly checkin. The room itself was small. I had no work desk, but a work chair to use.... somewhere? I used the top of the dresser as a desk. Nowhere to put my rolling bag either. AC worked well and the bed/pillows was AMAZING! Shower had nice hot water and solid water pressure. WiFi worked well, very speedy. I asked for a 12p checkout, so of course at 11:06am, housekeeping came knocking. I was in the bathroom. I told them I had a 12pm checkout, which was met with "checkout is at 11am". I finally just said "I'm in the bathroom" then called down to the desk to tell them. Annoying. The woman at the front desk was working solo, doing the best she could. She was kind enough to hold my bags while I waited for my car to be ready. Would I stay here again? No.

Our stay was fine until the TV, and attached wood panel, fell off the wall onto my daughter in law and hit her on the upper back. No one had been touching the TV. Two people were sitting on the couch and my DIL was standing between the couch and TV. Luckily, my son saw the TV coming at her and tried to catch it, otherwise the injuries could have been worse. She was a bit banged up and shaken up, which hampered her enjoyment at the wedding we were attending. The staff had a blame the victim mentality. They were dismissive. When they did not seem to understand the gravity of what could have happened if a child or elderly person had been under the TV. They did not show any sense of caring except the obligatory CYA offer of medical help. Krupa, the General Manager, also expressed judgement to me that my DIL decided to go to the wedding instead of getting immediate medical attention. When I stated that three screws at the top of the panel was not adequate to secure this item, Krupa told me that the screws were screwed into a cement wall, so were therefore safe. This was not true. The wall was made of drywall. I contacted the corporate office to complain about the staffs handling of this incident and also warn of a potential hazard in each of the rooms at the Southington Hotel. Customer Care Rep, Anna told me that she was escalating the matter and that a representative would be in touch in 48 hours. It has been 12 days, so I called the corporate office again. I was left on hold for 19 minutes and told that Arjut (?, not sure of proper spellng) from the Southington Hotel would call me tomorrow. That does not track with what Anna told me would happen and I doubt I will hear from anyone at this point. The risk is lost on them. So please be careful if staying at this hotel. The staff and Holiday Inn Express Corporate does not seem concerned about your safety, but I would hate to have someone get hurt.

The hotel was nicer than a few we've stayed in and the staff was extremely friendly. Having breakfast in the morning was nice and they had options which is good because we have a picky eater in the mix. The pool wasn't open the day we checked in bc if the weather but I also thought the pool may have been indoors by the description. I know better now to call before i finalize a booking. Our rooms fridge didnt work which we hadnt realized til the last night of our stay but they had another room available so we were able to relocate. Overall i would stay at this location again if i planned the trip more accordingly