Vieraskäyttäjä
27. syyskuuta 2022
Ahead of my University Graduation, I booked 2 rooms here for myself, my partner and my parents. I booked this 11 months in advance as I knew all affordable options would get booked quickly. Less than 2 weeks before the event, I received a cancellation email through ***********. They didn't call me or send me any other indication about why they cancelled my stay so last minute. When I called, I received no answer. They have ignored my email's too. And didn't give me any other choice of accommodation. I can only imagine they were cancelling my booking to get an extortionate price out of someone else. As you can imagine, with less than 2 weeks to go, there were no reasonable options. My choices were to either stay at a hotel or AirBnB for £650 a night or to travel 7 miles outside of the city. Eventually, my accommodation cost me 4x what I had originally budgeted. And it was an extremely stressful situation that I had tried to avoid by booking so early. After contacting ***********, they were unable to help with this as the hotel had cancelled the booking and not provided a reason why. DO NOT BOOK WITH THEM. I have stayed with them once previously and the rooms are overpriced and exceptionally outdated. Their customer support is also absolutely appalling.
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