SpringHill Suites Pittsburgh Washington

Hotel front desk service person is not professional.

First I’d like to say that the lady working the front desk upon our arrival was very friendly and helpful. Upon arrival we were notified the elevator was not working. Originally I had requested a high floor through the Bon Voy app, but I was traveling with my mom who is 5 months out from a hip replacement surgery. We were moved to the second floor to reduce the amount of steps she had to walk. I booked the room the morning of our reservation and it would have been nice to know upon booking that the elevator was not working as I would have chosen a different hotel for my mom’s comfort. The ice maker on our floor did not work. Our room was clean, however, the fitted sheet was a little threadbare, the bathroom light kept coming on (it was hard to turn off), and the lamp in the corner had a flickering light. The couch in the room had questionable stains and the hallway and stairwell carpeting looked dirty and was pulling up in areas. I made sure to stay right with my mom when she was on the steps to make sure she didn’t trip. Lastly, we were told we could park on the side of the building and use the entrance by the steps, but our keycard did not work there, nor did the keycards of other quests as several of us helped each other in and out. Like I said, front desk staff was very nice, but the hotel condition was not wonderful and could definitely use some updating.

Staff is amazing. Facility is mostly modernized. Very clean