Tru by Hilton Portland Airport Area

房間挺不錯的，地理位置很好，對面就是商場，去波特蘭市中心也不遠，酒店也挺安靜的，唯一的小問題就是電梯裏總有股怪味。

In July of this year, I made a reservation through ******* for one night's stay on September 14th. When I attempted to check in at 6 PM I was told that the reservation could not be honored because I was a “no-show”. The desk clerk told me that my reservation had been for two nights, the 13th and the 14th, and that because I was a “no-show” on the 13th I was deemed to be a no-show on the 14th. To get a room I had to book at the hotel's prevailing rate, which was $42.68 more than what I had paid via *******.. A check of my confirmation revealed that yes, I had reserved and indeed paid for two nights, the 13th and 14th, an error I overlooked when I received the confirmation papers from *******. (Had I, I would have corrected the mistake immediately!) Whose mistake this was...mine or Expedia's...is moot...since they sent written confirmation which I failed to correct, I had to bite the bullet on that. However, what is not in question is that TRU had been paid by ******* on my behalf for the two nights in question, and thus TRU had no business assuming that because I was absent on the 13th that I would therefore be absent on the 14th as well. I might have had car trouble, a medical issue, or have been delayed for some other reason... in any case I should have been able to rely on the room being available to me for the entire time for which it had been paid. The hotel manager, said his “system” automatically classified me as a no-show. He was adamant, and said that had I called the hotel and alerted them to my delay, they could have made some accommodation, but since I had not, there was nothing he would do. This is not how you treat a customer: as if TRU were a parent whose child had failed to notify that he wouldn't be home when he was supposed to be. Moreover, they had indeed accepted payment from ******* for both nights, yet when I asked TRU for a refund for the second night, they said sorry, I would have to deal with *******. Which I did. And when ******* contacted them with the same request, they relented and refunded the original amount of the charge for the second night. Bottom line: I was ripped off for the difference, $42.68. (Had ******* not contacted them, they would have happily waltzed away with A DOUBLE PAYMENT FOR THAT ONE NIGHT! Terrible, terrible customer relations....

Wow! Superbe hôtel, propre, moderne et près de tous les services (restaurants, centre-ville, magasins). Personnel aimable et accueillant. Parfait pour les familles. Beaucoup de choix pour le déjeuner, mention spéciale pour la machine à crêpes. Je recommande!

Overall a very nice hotel with clean room, a good breakfast, and friendly staff. Only negatives are that we had no tissues in our room, and at 7:30 a large truck outside our room idled it's engine for at least 15 minutes. Good location for exploring the Portland area.

Everything was fine with my stay except my body soap was empty in the shower. Don't know how the housekeeping staff could forget to refill it. I was in the middle of a shower and realized it was empty. Called front desk and lady said she was all alone and was unwilling to bring it up to me.

I arrived on May 24, just in time to get unpacked and settled before going to dinner. The bed was comfy, and I had no problem using the walk-in shower. The only real problem was the air conditioning, whose cold air caused me to have goosebumps. Only when checking out was I informed that I could have changed to warm air by myself. I also liked using the pool table and the stationary bike, even though the seat was a bit high. I only wish there had been a pool and hot tub. All things considered, it was a perfect retreat for three days and nights.

We were pleasantly surprised with our well-designed, brand new, clean and comfortable room, for a good price. The room was tiny with the king bed, but we were only there for a night and it had everything we needed. Breakfast was good, too. It was very dark with the blackout shade, and I think you could see through the sun shade, so if we stay again we will not stay on the first floor as it has a sidewalk right outside.

New, clean, and pleasant staff, but would not stay there again. Although the room was ok, disappointments included hard uncarpeted floors, no closet, soap and shampoo in wall dispensers that you had to squeeze like toothpaste, no smart TV, no microwave, and a small bed.

We stay regularly at the Tru in South Portland now. It's a regular stop. The rooms are clean, quiet. They are barebones but have everything you need. They don't have the old school chest of drawers that nobody uses anyways. Otherwise, nothing else missing. They have a mini fridge, so that's nice. Amazing price. Amazing, kind, helpful staff. Great free breakfast. Clean, new-feeling hotel. Only complaint, if I had to drum one up, maybe the pillows could use some work. But the rest more than accommodates a slightly lacklustre pillow. Overall 10 out of 10 rating. Will 100% be back.