City Park Hotel

Shower did not work properly. no hot water. booked for 4 nights. Stayed only 2. Unimpressed

I arrived at City Park Hotel, 308 - 310 Kings Way, South Melbourne, Victoria, Australia on Thursday 6th Feb 2025, where I was given the key to my room 101, spa room for $200 per night for 3 nights. Upon room entry, the Air-conditioning was only blowing hot air, and after contacting front desk by mobile phone as the room phones do not work anymore. The front desk guy said there was nothing he could do, so I asked for another room which he offered the other spa room which they do not give out as its musty, spider webs everywhere, so I said this is not good enough. He said mate, i could have let the room 101 100 times over so don't complain. He brought to my room a desk fan and said that's all he has. The main TV didn't work, and the small bedroom TV was not working properly due to the antenna cable. The add says, restaurant, bar/lounge and Foxtel cable TV, and in-house movies, none of which they had. The room vents were covered in dark greasy substance, and the wardrobe bead up the wall had fallen off against the bed. Overall experience is a minus 10 for customer being helped out by front staff.

We booked here so we could walk to the Sydney Myer Music Bowl for a concert. Advertised 'premium cable tv' (outdated info) it was an old Chanchong analog TV with about 6 channels - no HD channels. Asked about replacement the guy at the reception said angrily he is 'sick of people complaining about the TV' - I'm sorry who doesn't have HD TV's these days. The fridge was broken and there was no replacement, they offered to put our food in their fridge though we wouldn't have any access to it until morning, so we wrapped in a wet towel on the bench for the night. Enquired about getting another room, and was told that the motel was booked out, there's 44 rooms and only 6 cars in the car park at 11.30pm. The female receptionist was very rude saying 'what do you expect when you only pay $147.00 after ******* take their commision, the parking is worth $25 a night.' Yes it is cheap for Melb, and we didn't expect perfect for this price, though they advertise one thing and deliver another, I am entitled to question it. The bed was ok, only good thing. Dining chairs were stained and very saggy, something lumpy stuck on side of the dining table, the bedside table had wax? on it, rubbish bin hadn't been emptied, no exhaust fan in the bathroom, everything was damp after a shower. We were offered a refund of their cost $147 and then we go and find another motel, this was at 6pm, so finding another motel wasn't an option. Their attitude was 'thats what's there, take it or leave it.

We booked 2 rooms and one was completely infested with bed bugs. An alternate room was provided (after midnight so we do appreciate the property managers answering the call). However the alternate room had not been recently cleaned; it was covered in spiders and spider webs.

The staff here denied our staff member a room after demanding a $250 bond be paid after we had already paid for the room. We were NOT advised of this at any stage of placing the booking. Will never stay here again

In room spa bath is great but it's run down, Old TV with very limited channels, Duvet with no cover between two sheets, Bed smelt of mens body odour. Room needs a serious revamp and update to 2024 standards and cleanliness definitely needs improvement.