Vieraskäyttäjä
15. tammikuuta 2025
From the minute we arrived the greetings from the reception team were warm and friendly . My husband had booked a Spa Suite package for our wedding anniversary. When we opened the door to our suite I was completely aghast at the luxury and design of the accommodation, it was breathtaking. We had a huge hot tub , sauna, steam room , Infrared and massage chair . We had a box of spa products and a bottle of champagne waiting for us on the table . We ate in both restaurants ( Source & Spice ) we enjoyed Spice the most with a very cleverly crafted blend of Jamaican, Thai , Japanese , Indian cuisine . Breakfast was such a laid back, leisurely experience, no rushing , just great staff serving great food . There has to be a few mentions here , Gilpins Alchemist Will , who was an absolute genius with his cocktail menu , his attention to detail , his passion and knowledge and his theatrical, highly skilful “moving & shaking” a delight to watch and converse with . Thanks Will for making our evenings so memorable. Next , Chanelle Head Sommelier, for her energy and delight in sharing her extensive wine collection with us , she just exuded warmth and passed on information about the wines with such knowledge and joy. Thank you Chanelle. Everywhere we went , any time of day or evening there was Harry , looking after everybody , restaurant manager of Source, but so much more than that , he appeared to be the backbone of the Hotel , such a great Guy . Thanks Harry . Breakfast just wouldn’t have been the same without Grace , she just made our mornings brighter and lighter ( despite the grim weather) she was a breath of fresh air and made every guest feel special . Thanks Grace so much . It’s a Family Hotel, you can absolutely get that , all the staff were exceptional and apologies for the ones that I haven’t mentioned by name , especially the 2 great reception staff who met us when we first arrived and chatted with us throughout our stay as if we were friends . The dedication , commitment and excellent service was consistent across the whole team . What a find , what a haven , it has to be an annual treat from now on !
Käännä