Mangkuluhur ARTOTEL SUITES arvostelua

Very disappointed with the service. We requested a honeymoon setup (confirmed via app & phone), but upon arrival, there was no decoration and we were placed in a connecting room. Reported to CS but the response was unhelpful—decoration only came the next morning during breakfast, which ruined the moment. For a 5-star hotel, the service felt more like 3-star. Staff were unfriendly and unhelpful. Only plus: central location and city view. Would not recommend, especially for special occasions.

The location is superb. We have stayed here previously and it is not renovated. Renovation is great except for the bath tub which has shrunk that barely a person can fit in  We also asked for ice but it was not sent to our room

雖然是舊款的酒店，但是房間很大 都不錯

Good stay

Senang sekali bisa kembali ke sini

酒店位置很好找，房間設施也不錯

Location in between business area, the breakfast menu needs to add more western menus

酒店不錯，服務態度很好

Requested for new rooms, clean and spacious

Selalu puas mengindap di artotel mangkuluhur. Walaupum pada awal ada sedikit kendala kamar tetapi Dapat terselesaikan

The shower is not usable for taking a bath, the water pressure is so low, it took a long time just to wash hand.too bad, since the employee is very dedicated and friendly

The cleaning service wasn’t clean at all. They front desk kept on ignoring for nearly 2 days what I have asked.

Had a king room on 12th floor for 7 days. First impression of hotel was fair, corridor does smell musky/food. Room is big but certainly need some cleaning and maintenance. Stains on carpet, spills on cabinet, cob web on bathroom ceiling, shower drainage smells when shower is in use, shower hose water pressure is weak, housekeeping is not consistent of refilling amenities, often not complete. Air conditioning is extremely cold, in-room control does not have much effect on changing room ac temperature but to have it On/Off. 2 bottles of water are complimentary everyday, as well as one time welcome snacks.

Hari itu cekin perlu waktu 45 mnt berdiri ngantri padahal posisi cekin jam 4 sore, pesan minta view city karna banyak orang yang blm dpt kamar alhasil terima2 aja, daripada nunggu lagi. Sofar pas udah masuk kamar rasa kesal terobati karna emang sebagus itu, viewnya juga ga kalah bagusnya, kasurnya enak nyaman banyak colokan bathtubnya juga masih baru, sarapan juga nunggu 15 mnt karna blm ada kursi kosong, but enak semua makannya banyak varian, jamunya juga enak. Parkirnya lumayan banyak slot,