Sailrock South Caicos

My adult daughter and I just spent 5 wonderful nights at Sailrock South Caicos, and we would like to thank the team for an amazing experience. First, some lessons learned. We highly recommend taking the direct flight from Miami to XSC, as the immigration line took all of 10 minutes! You can easily travel with a carryon bag, as you only need swimwear, flip flops/sandals without heels, coverups, and shorts/tops/sundress for all meals and activities. They provide L’Occitane bath products, wash cloths, loofas, dental kits etc. They also provide “Off” in the room for the mosquitos and no-see-ums, and we strongly advise using this if you’ll be out early in the morning or later in the evening. Bring sunscreen and a hat for the beach/pool, as the sun is intense. The television and WiFi worked great - we had an oceanview ridge room and had a balcony that wrapped the entire room. The ocean breeze on the balcony was perfect after a long day at the beach. We also thought that the food and beverages were well done, and appreciated the daily change in the dinner menu. Everything was very fresh and made to order. That said, I could eat the calamari and crunchy chicken wrap with fries for lunch every single day! Best calamari I’ve eaten anywhere. Lobster season started August 1st, and the grilled lobster was outstanding! We did the mixology class with Mario - super fun. He was engaging and entertaining and my daughter enjoyed every drink he made. 1 with the “devil’s fire” was incredibly strong, which ended in a lot of laughs for us and the team! We also did a bonefishing lesson with Mr. G - also super fun and instructive. Saw several sharks, jellyfish (not poisonous or stinging), starfish, mullets, barracudas, turtles. One morning on the ocean side, from our balcony we saw whales breaching. We didn’t visit the beach on the Oceanside, as the sargassum was really bad - nothing they can do about that. The sea side beach is very shallow for what looks like miles out. We paddle boarded and could actually stand up if we wanted. We also had really good spa treatments in open air spa bungalows (expensive, but good services). Now for the team - Mr. Frances who picked us up/dropped us at the South Caicos airport, Mervin Joseph who checked us in and showed us to our room, Katherine at The Cove, Korril, Ruperto, Alden, Kevin, Mario, the others in the restaurant, and the buggy drivers - they all were AMAZING. Kind. Efficient. Paid attention to our preferences. And just flat out friendly. Additionally, General Manager Mr. Andre Boersma greeted every guest at dinner and checked on us several times. He also had chicken masala added to the dinner menu after speaking with my daughter - she said it’s the best she’s ever eaten. The chefs were simply GREAT. We enjoyed everything we ate, and the portion sizes were huge. Oh! And nightly turndown service came with a small box of cookies, brownies, banana bread, etc - sooo good!! This is a place to chill. I mean CHILL. There were some

My wife and I just returned from Sailrock South Caicos. We flew there to celebrate our 17th wedding anniversary. Upon arrival we were greeted by Frances who helped us with our luggage and drove us to the resort. Frances told us all about the island, its history and the local restaurants. Upon arrival we were greeted with a welcome drink and a tour. The staff was absolutely lovely. The property was immaculate, and the natural beauty of the island was well worth the trip. However, after only being there an afternoon my wife and I had some unforeseen circumstances come up. That evening, we went up to the main building to discuss our options should we have to leave. This is where we met Kiki… the onsite manager and one of the kindest people we have ever encountered. Kiki was very sympathetic to our situation and went above and beyond to make sure we knew that we had several options should we feel we had to leave the island. Kiki gave us her personal number and told us to let her know if he needed anything at all. Unfortunately, in the end, my wife and I did need to leave and within 30 minutes of making the decision Kiki already had us booked on a flight back to Providenciales. Kiki’s kindness and warmth were something that meant so much to us at that time. Even though our stay was quick, I don’t think I have every experienced better customer service. The morning we left we told Kiki that we would be back to visit… part of that is because of the beauty of Sailrock, but it is mostly because of Kiki and her staff. Thank you, Kiki. We hope to see you again soon.

Sailrock is a beautiful hotel - one of two on the island and the other hotel is just opening up. Very relaxing get away with the Atlantic ocean on one side of hotel and Caicos bay on the other! ALL the staff were super friendly and provided high-end service. A shout out to Kiki and Ashley and ALL the staff.