El Ksar Resort & Thalasso

酒店真的太讚了，泳池很大，椰林樹影非常漂亮。建議定含餐，非自駕的話光走出酒店就挺遠，餐食不錯，品類挺多，這次突尼斯最滿意的一家酒店。

I booked this hotel as it is advertised as having facilities for disabled guests. Previous to visiting, I emailed requesting an accessable room and a walk in shower. I had a general reply stating that my request cannot be guaranteed as it is subject to availability. On arrival, when we were allocated our room it couldn't have been a further walk from the central reception area. In addition, it was a shower over bath, which I had stated in my email I cannot access. I went to reception to request a room change. Dispite claiming that English is a language spoken, the reception couldn't understand my request and we had to use google translate, to then be informed there are no other rooms available and non have a walk in shower. Why didn't they respond to my email stating they have no walk in showers as I would have then changed my booking? This hotel is NOT disabled friendly and left me feeling quite vulnerable throughout my stay. The room was basic, my daughters linked room had a toilet but no sink! The beds were comfy. The hotel is very dated and much in need of a refurbishment. The food was ok but very repetitive and often little variety between lunch and dinner. It took a while to be served drinks in the restaurant and it was clear that some groups took priority. There was only one bar open and was a trek from the pool and beach (including up a flight of stairs). The water park was closed, much to my children's disappointment. The entertainment in the evening was repetitive, children's disco, quiz, karokoe. The daytime activities were never displayed anywhere so my children only joined in when they saw them begin, often too late to participate as the task had started.

L établissement ne vaut pas les 4 étoiles il mérite un peu de rénovation