The Downtown Hotel

Our room (family room) was very large, with separate living room, and two bathrooms with showers. Balconies and a nice view of the mountains. First two floors of the building are a mall and offices, with hotel upstairs - our room was up four flights, and with no elevator, that meant significant effort getting our luggage up there (and back down when we checked out). There is no dedicated parking. Finding on-street parking for our rental car was not hard, but actually getting into the parking spots, with very narrow streets and sharp ditches between road and sidewalk, was sometimes challenging. Staff were very nice, very helpful. Note that there is no daily servicing of the rooms, so if you need something you go to the desk and ask for it. Desk is staffed during the day but they are sometimes out for hours at a time, so you cannot predict when someone will be there; night guard is sometimes able to get things also, but doesn't always know where they keep everything. Beds were comfortable, air conditioning worked very well, and there were just enough power outlets - I wish they had a few more, but there were enough. Wifi, though free and without a login portal, was very bad quality, often slow or cutting out for a minute or two at a time. Mini-fridge was broken when we got there, they replaced it promptly when we asked. Second mini-fridge worked, but was quite small (so was the first) and weak: Things didn't really get that cold, and took a long time to get cold. Small freezer compartment could not freeze water, even when set to maximum. Sinks are small and very shallow, so you can't even fill a standard 16oz bottle with water - you cannot fit its mouth under the faucet. We used a smaller water bottle we bought, to refill other bottles. No microwave, but there is an electric hot water kettle.

This property did not hold up to it photos or reviews as well as the the commodity that it says it offer there was no free microwave, the refrigerator was dirty also the shower the shower plastic was very dirty. This stay was very disappointing.

This hotel is one on the worst on the planet. I would never recommend it. The hotel is dirty smells terrible. Stayed 9 days there. No hot water, no elevator. Management kept making excuses about the hot water. The floors looked like it hadn’t been mopped in years. Do yourselves a favor. Stay away from that place. They won’t even consider a partial refund despite the inconvenience. No security the main door stayed open so anyone can come up to the floor. My daughter saw a homeless man trying to open doors. There are beautiful places to stay in Soufriere but that is definitely not one of them.

The hotel staff are nothing but exceptional. So friendly and helpful. Although showing its age, the hotel is clean and safe. There is LIMITED FREE PARKING on the street and the ATM is not on site (3 ATM within a 1 minute walk). The rooms are all on the 4th floor and there is no elevator so if you have mobility issues, this wont be the hotel for you

This hotel was awful. The reviews online are likely from people who live in the area. The hotel does not have parking and the village has almost no parking available. Once we found parking, we got mugged walking 1 block from the car to the hotel. The bathroom has no light, was dingy/unclean and even the hotel room had a broken AC and coffee spills on the floor that were not cleaned up. Do not stay at this place. Waste of money.

Water view phenomenal. Brief hours at front desk. Street parking only. Bring toiletries.