Jade Mountain

The best part about this place is the rooms/views. Everything else is mediocre. The service was poor with bad communication. Asking for anything on the beach seemed like a bother. No one offered help moving chairs, they would watch us do it ourselves. They would bring you the check on the beach after ordering one thing when we just wanted to keep the tab open and relax. There was no private pool in the sun. They had one covered pool in the middle of the restaurant (?) which seemed more like decoration. The food was decent. The roads were horrendous even between the beaches. You can stay at much nicer resorts with better service, food, beach, amenities for much cheaper than this. The cherry on top was at check out we discovered around $500 in incorrect charges that they did end up removing. Spent around $15,000, took from our savings, just to be let down incredibly. We were robbed. Anyone who thinks this place is worth 5 stars must not be well traveled.

You mean, 20 out of 5 stars? This place is absolutely incredible. No words describe what it's like until you are there. The architecture is unbelievable and unlike anything else you've seen. It is luxury at its finest, with the most welcoming, warm and wonderful staff. Massive, effective attention to detail without feeling unnecessary, they truly make you be on vacation and enjoy every minute. Food is out of this world, and the experience from the dining level or celestial terrace is unparalleled. The sanctuaries (rooms) are gorgeous, solid, silent, and intoxicating. The views are phenomonal and the access to the beach, sister resort Anse Chastanet, and restaurants provide the feeling of being in your own luxurious village. Staff immediately feel like friends and neighbors, providing little extra touches that are huge in impact. I cant sing enough praises about Jade. It is the experience of a lifetime and we cant wait to return!

Jade Mountain was truly a bucket list hotel experience. Something that everyone should do once. We stayed in two different room categories (Sky Suite and the Sun Suite). Both rooms were spectacular,. but the sky suite was just amazing. Sleeping basically outside in nature is so calming and peaceful. The staff went above and beyond in every single aspect. The food was delicious. I love how the menu changed nightly. Must try their hamburgers at the Jade Mountain Club restaurant. Also, do the jungle bike tour. It was so much fun.

Stop......Go book your trip now, then come back and read this. Jade Mountain is perfection. The luxury ride from the airport was filled with great conversation with Donna who talked about the local culture and sights on our drive. She drove carefully and before we knew it, we were at the resort. We were upgraded to a Sun Sanctuary and it was HUGE. The pool, bed, and space was phenomenal. We did not have an issue with mosquitoes but the hotel also provided spray and candles. Our housekeeping staff was impeccable and paid attention to small details like leaving a microfiber towel for my glasses and wrapping my really long phone charger with a velcro strap. Ain, Vince, Filliner, and Carla were our major demos. All took great care of us, but Ain was with us for most of our days and he had a genuinely kind, caring personality and exemplified top notch service. The food is delectable even room service. We had breakfast everyday in our room. I highly recommend the Green Fig and Saltfish, the bakes, and the coconut bread. We also had scrambled eggs, the 60 min egg, and quinoa porridge and they were amazing. We had some lunches at the beach and they were great. Every dinner was spent at the Jade Mountain Club where Edmond and the rest of the staff were attentive and brought incredible meals. The menu changes each night and we made sure to finish with a scrumptious dessert and cocoa tea. The beaches are as perfect as other reviews have noted. Staff is ready to set up a cabana with towels for you. Need anything else? Simply put out the yellow flag and an attendant magically appears to help. We splurged on the Chef on Wheels experience because we love to cook. Chef Salvatore set up a mobile kitchen in our room and walked through how to cook a 3 course meal including ceviche, tempura shrimp, and steak. He also brought a delicious dessert for us. Ain served us to make the experience 5 star. We highly recommend the Chef on Wheels not only for great food, but the opportunity to share time with an incredible chef and learn more about the St. Lucian culture through food. I attended yoga each morning at the Celestial Terrace overlooking the pitons with Laura and Nelson. Both offered phenomenal classes that were appropriate for beginners with options for those who practice more often. The gym is small but well stocked with plenty of dumbbells, treadmills, an elliptical, an upright bike, and strength machines. The gym is air conditioned and each day I went, there was no one else there. The success of Jade Mountain is rooted in their dedicated and caring staff. We appreciate everyone behind the scenes as well from the landscapers, maintenance, laundry, and food staff who work tirelessly to maintain the beauty of the hotel and care of visitors. That coupled with incredible architecture and the pristine natural beauty of St. Lucia make this a worthwhile investment in a vacation of rest and relaxation.

Wonderful staff, food and experience. Jameel was our host and he was incredible. “No” is not in their vocabulary. Jameel treated us like royalty and was always at our beck and call. Beautiful, scenic place. Only gripe is wish they had a/c or better cooling options for the room.

Brief stay to cross it off my must see list whilst also visiting sister hotel (Anse Chastenet). My expectations and hopes were sky high. Not one tiny percent of me left disappointed. The pictures of Jade Mountain do not come close to the level of breathtaking beauty it has in person. The outside walkways and gardens - architecturally gorgeous, awe-inspiring to look all the way down (or up). The beach is fab with great snorkelling at both ends. The rooms - totally one of a kind. Even the tiles used in the pools are unique to Jade, and unique to each room. View of the pitons is truly breathtaking. The small touches are all there too. I wouldn't change a thing. Dining - exceptional at every level. Dinner service can be slow but I suspect this is intentional to let you take in the surroundings as much as possible. Service - beyond 5*, special shout out to our primary majordomo Tetclus, truly good natured and impeccable manners. All staff are exceptional, which for the Caribbean is even more remarkable. Cost - absurd. Worth every penny.