SureStay Hotel by Best Western Sonora

From the front desk to the dirty rooms this hotel is not worth even one night. Rooms were not finished painting, they smelled terrible. The sink faucet had almost no water pressure. The pool was green and could not be used. Overall, one of the worst experiences we have ever had.

This is a great, affordable, clean place to stay. It isn't luxury. It is a practical, comfortable place that covers all necessities without breaking the bank. I have to travel for family legal matters, and this is perfect.

Lobby area nice looking. The room smelled like pee. Carpet was dirty and spotted. The door would not close properly. The room was not professionally painted. After reading reviews we assumed it would be a nice place after a long drive. Over priced. Check prices. Check out room first. As rewards members, very, very, very disappointed. Continue to drive to Fort Stockton. 5 stars.

We checked into this hotel but to our surprises, it was very good - from room quality to staff helpfulness to breakfast - Hot make to order breakfast - which is usually quite unheard of. We were very satisfied staying there. Location is also very good just off I-10.

Love this little town, this hotel was very clean and felt safe. The staff was very friendly and helpful with recommendations on a few local Things to do. We loved the caverns and ice house museum if you are looking for something to do, also the BBQ place down the street from this hotel was really good.

We've been going there for over 10 years on our annual hunting trip. We got 3 rooms and had to go to the office each day to complain about no cleaning of any of the rooms. we had to get our towels toilet paper coffee etc. All we got were excuses. Two of the three rooms we checked out early and went to another motel which was very inconvenient It will be the last time we stay there.

Many items in the room broken, pool green not usable. Bed’s squeaked. Coffee maker broken. No toilet paper. We stay at Best Western Hotels over 30 days a year, this is by far the worst Best Western we have ever stayed in and will no recommend it for anyone.

The sink out in the living area had its valves reversed. The blue valve released hot water while the red valve released cold... The sofa beds are not comfortable. Mattresses are very thin, like sleeping on lightly padded springs... Could not find the remote control for the TV in the bedroom area. Room was clean enough, but could use some updating. Carpet seemed old. Bathroom floor seemed old. Also, there's not enough lighting in the room. The lamps alone is not enough light during the evening... Room in general could use a bit of an uplift. I tried to get ice from two different ice machines and none were working. I did tell the person working the front desk about the ice machines, but when I told her that both were not working, she simply stated that if none of them are working then the hotel has no ice. Internet signal was horrible. We could not get working WiFi signal unless we were in a certain spot in the room... We planned to use the pool, but decided not to because the water looked green... The one good thing I can say is that for breakfast, they make some really good breakfast burritos on request.

Very nice STAFF but the room was DISGUSTING. Bugs everywhere. From dead crickets and what I think may have been a roach to a live spider in my shower and another by the toilet. No Wi-Fi even after staff tried to reboot router. No TV and hard to even figure out. Front desk tried to get to work but with no Wi-Fi it would not work. I told very sweet and friendly lady at check out that their cleaning crew needs to clean up and vacuum better since so much debris along floorboards. Also needs better pest control. I did appreciate their kindness it listening to my constructive criticism and let them know they were a very attentive staff