The Madrona

I can’t say enough good things about the Madrona. They treat you like royalty. The rooms are spacious and well appointed. The continental breakfast is terrific: croissants, delicious fresh squeezed orange or grapefruit juice, good coffee or tea, fresh fruit (blueberries, strawberries, raspberries, pineapple slices, all quality stuff), high quality granola, rich yogurt, and an excellent selection of soft and hard cheeses. The setting is gorgeous. It’s on a hill with a scenic outlook. Although it’s only a five minute drive from central Healdsburg, it’s an idyllic, rural setting. If you’re a birder lots of interesting birds to see and hear too. While we were there my wife got sick for one day (through no fault of the Madrona). The staff was extremely accommodating. I drove her to an urgent care center in Windsor to be seen around noon. Although that was past checkout time (it was our last scheduled day there) they said not to worry, either we could extend our stay for another day or just have a late checkout at no charge, depending on what we were told at the urgent care center. In the event we decided to stay another day, during which time my wife recovered. They even waived the increased charge for a Friday, and just charged us at the normal weekly rate. So refreshing to be treated as a human being and not just as a walking wallet! Next time we’re in Sonoma (we live across the country) we will without question look forward to staying at the Madrona again!

For 2 Michelin keys, we expected a bit more from what we experienced. We only stay at 5 star hotels and this one stood out to us because of the Michelin stars. But service, hospitality fell short of what a 5 star hotel should be. Rooms were uncomfortable, and was not thoughtfully designed or configured. The entire sitting area was wrapped in this very busy wallpaper including the ceiling . If you are having your guests feel relaxed and have tranquillity, it did'nt work. We booked a cottage one of the more expensive accomodation , not mentioned any where that there's not TV in the room, There is no place to hang your towels only 2 hooks which is for the robes. Coffee machine is hidden in a cabinet and the entire coffee making was not friendly. No room service. This is not a full service hotel, it felt like we went glamping. Snack that is for sale were expired.

I am writing to share our disappointment regarding our recent stay at this property. While we understand that this might be a low season and maintenance work may be underway, it does not justify the lack of hospitality and attention to guest experience during our visit. Firstly, the guest room we stayed (#2)in had several lighting issues. The bathroom light began flickering a minute after being turned on, and the bedside table lamp strangely turned on by itself at 9 a.m. Despite reporting these issues to your staff, we did not receive any follow-up or resolution during our stay. Additionally, the breakfast offered was far below the standard expected of a Michelin two-key hotel. The coffee was cold, and no staff were present to assist us. While it seemed to be a self-service setup, there were no warm options available, which further diminished the experience. To make matters worse, during breakfast, we noticed your staff cleaning the back room and the restroom nearby. The loud noises and the smell of cleaning products were very distracting and significantly impacted the atmosphere of our meal. We had higher expectations based on your hotel's reputation and were disappointed by the lack of basic attention to detail. We hope that you take this feedback seriously and work to improve the quality of your services to ensure a better experience for future guests.