Premier Inn Solihull South (M42)

似小學生畢業Camp的烏溪沙度假營feel！而且房內有一pack已過期又未開嘅雪糕啫喱！唯一值得欣賞，就係對面嘅扒房!

Upon arrival, the staff were incredibly rude and abrupt, making me feel like a burden. When getting to the room, I found hair in the wash basin, a hole in the shower pipe, causing a leak, towels smelt damp, and generally not up to the standard of other premier inns. When going to the restaurant, there was limited availability on everything, including drinks whereby they had no real ales and one type of bottled cider- which resulted in up charges from the meal deal. When receiving our food, there was a starter missing, a main missing, and a dessert missing- all different people. If only my main meal was missing, overcooked steak, cold chips and peas. The ketchup out the sachet was warmer than the food itself. Incredibly disappointing. Incredibly rude staff throughout, no customer service skills. When going back to the room, it was freezing cold, only to heat up beyond belief in the middle of the night? In the morning, I could play golf with the eggs they were so hard, sausage cold, and small portion sizes despite being labelled as ‘unlimited’, for which they did not ask us how much we wanted. Overall an incredibly disappointing experience. Such a shame as my daughter works for Whitbread, and the standards at her restaurant/hotel far exceed what I experienced in Solihull.

The room was adequate. I did well with meal deals. Ricky,Maia,Sophia,Millie,Brooke,Gurpreet and Josh were brilliant. Good atmosphere treated us all equally to point of what they been trained for. Some outshined others in how they first approach you. First impression! We might see you next year to see the new development. Thank you.