Barceló Maya Palace - All Inclusive

Incredible pools! Best we’ve ever seen—spacious, clean, and options for everyone! Lots of seaweed but in one day we got to snorkel right off beach and saw a turtle, a barracuda, and several colorful fish. We found the food very good and service excellent. Special thanks to Margarita and Daisy at the adult pool bar. Margarita makes the best drinks on property and was helping my husband learn Spanish. We will return.

My husband and I along with our adult daughter, her now fiancee (they were engaged while here❤️) and another couple vacationed here at Barcelo Maya Palace from January 17 - 24. This resort is excellent all around! The staff are amazing! They are very attentive to your needs and very friendly! The resort(s) is clean. Our room was large, clean, well appointed and very comfortable with daily stocked fridge of cervesas, juice, soda, water, and snacks. The washrooms in public spaces that we visited were always being staffed and cleaned. The food in the a la cartes were always very good and if there was one thing we weren't to fond of, guaranteed the rest of the meal was amazing! 6 people, 6 different tastes, we all found positive things to say about something and enjoyed them very much! The buffets were very good, I have been to a lot of AI's and this was the best by far!! We ate at Hacienda the most, they had great Mexican dishes! I would like to especially mention Ramon Pevez! We would have him as our server at the Hacienda Buffet most days for lunch or breakfast and he is just the sweetest and so very thoughtful hard working young gentleman! He and Job Gomez made our meals that much more enjoyable! He even prepared an awesome dessert, special coffee's, and mimosas on our last day ❤️. Drinks at the pool bars and lobby were awesome and we definitely imbibed! The pools are amazing, so many to choose from while staying at the Palace as you have access to the other resorts. The beach is beautiful and we got to swim with the turtles 🐢 which was a highlight for my daughter and I! My soon to be son in law proposed to my daughter on the point in front of the Palace, what an amazing backdrop at golden hour 💞. We had the best time at the Palace and can't wait to return, we're already talking about planning our next visit!!

Onto Zamorano and Didier Hau are the best bartenders, entertainers, and friends that we have encountered in our 9 times of staying at Barcelo if you get a chance to meet them? We highly recommend them.. please take care of our friends and they will take care of you.

Food was good but a bit repetitive in the buffets , pools & beach were really fabulous, reason for 2 stars is poor customer service, when we were there our room was covered in mould & ruined items of clothing, when we told them they moved us that night but offered to give us an upgrade if we return as an apology but have emailed 4 times since being home to see about rebooking and been ignored which is most frustrating especially as it was the manager (Iris) that gave her details and assurance that we would be compensated if we came back. Most elements of the holiday were fantastic so would absolutely have considered going back but feel very let down that the customer service has let them down. The mouldy room was really bad and it was due to faulty air conditioning that we didn’t notice for the first few days as we were barely in the room - how the cleaners didn’t realise it was an issue is shocking as once it became apparent what it was it was everywhere and we had been breathing in the mould for days and couldn’t understand why everything felt so damp , this was a real shame as mostly everything else about the resort we were impressed with. Beach I think was the hilight and the French restaurant. You will see the mould issues in some pics - the artwork was all mould but we thought that was the design at first! Gross!

I had an amazing time with nine staff. Lidia, Angelica Acosta, Jorge Ruiz, Gerson, Gerardo at lobby bar. Pool bar staff Didier Hau, Perla, Eduardo Cruz and Honorio, Misael.

i don't recommend it . it is so expensive specially there was No food quality and always dirty pool Last year was a lot better then year 2025