Hidden Beach Resort Au Naturel Adults Only Catamarán, Cenote & More Inclusive

Everything was great

If I could rate higher than excellent, I would. The word that comes to mind is….Superb! The staff makes you feel special and their attention to detail far surpassed anything my wife and I have ever experienced. I simply cannot find the right words to express how delighted we are!

We have been going here for many years. Service this time, as always was amazing. The waiters,Arnulfo,Angel ,Aniceto, Noel,and at night,Galdini,and especially Ricardo. Ricardo always remembers our Baileys and coffee even at the Gala and Mexican night. Bartenders are ok but we really want Alberto and especially Pedro back. I don't know why he got stuck in the Moonlight but us volleyballers need him back. He's the only one that can quickly handle a request for 20 mini beers in between games, or the onslaught of 20 people all at once looking for drinks in between games . He handles the ball crashing into the bar with a smile, and has that tequila shot ready immediately for the offender. These talents are wasted in the Moonlight but much needed in the pool. The entertainment is, as always, mediocre. Lots of acrobats. Katrina acrobats, glow night acrobats, circus acrobats. A couple of good rock bands. They have tenors on Sunday . We personality don't like them and eat off site . Others seem to enjoy them. Restaurants next door are all good, but I prefer La Vista. Martha who makes morning tacos and afternoon grill is absolutely wonderful. So friendly, helpful, and the best cook ever! The new volleyball rules are great. The games are much more fun, and safer with no more injuries. Carlos and Fernanda both do a good job organizing, and trying to keep the games from becoming too aggressive. You need to be up early for a chair poolside if the place is full capacity. The rooms are acceptable. Good size, very clean, very comfortable beds. Furniture is dated, but functional. Lighting has improved, but still needs help. Water in shower always a problem. Runs hot, then suddenly cold, then hot. Pressure is better than it was. A huge shout out to Ula who will magically solve any problem, and Eleasin who sings beautifully at the Gala and also solves any room, or reservation problems. They are both just great, cannot say enough good things about them, and totally make our stay seamless. ,