Rosewood Mayakoba

This hotel has lost its magic. We have stayed several times, 2019 and before. The food is mediocre at best, but the prices are Michelin prices. The service is also mediocre. The beach is odd, for lack of a better word. It’s very small and feels dirty. The chairs are piled in on top of each other. The Rosewood pre 2020 was unbeatable. The service was spectacular. This place has changed so much. It no longer feels like a luxury resort, but you’re certainly charged luxury resort prices.

Wonderful service and property. Incredible stay!!! We loved the beach and pools. Food was also fantastic and the staff were too notch. A tiny bit frustrating that we coolant easily walk the facilities but they were so quick with golf carts that it didn’t matter at all!

GREAT FAMILY BONDING GOOD TO STAY, DURING STAYCATION.. Rosewood Mayakoba- in Playa del Carmen- great place you have to stay, an ultra luxurious resort, excellent location, beautiful spot views , many small islands. It is surrounded by a mangrove jungle, a large two bedroom very soft, precious, clean and well equipped, peaceful, and the restroom too is nice! The floor tiles is wood! And a beach front resort, if you feel hungry, there's a shushi restaurant in the resort. Delicious. Food a lot of satisfying meals you want to eat..indoor play area for children, and activities, kids pool also very safe welcoming and hospitality , staff is a good entertainment.. Cleanliness ● 5 / Location ● 5 / Service ● 5

I spent six days at this resort w my spouse. I had always heard how special this hotel is. I agree w the last two reviews that this hotel needs an update, especially the pools. I liked our lagoon suite and enjoyed staying on the lagoon. However, the swimming pools were too hot to swim in and the adult pool was quite small (and hot). The beach had a lot of seaweed and the chairs were packed close together. With nowhere on property for me to enjoy swimming, I decided to try the spa pool. The spa pool was an improvement but we had to make a reservation to use it and when I went inside to use the spa facilities (locker room etc), the staff followed me around rather closely (why?). We enjoyed the restaurants but there were a lot of babies at the hotel /restaurants which also surprised me. We liked our butler/concierge but on two occasions we had knocks on our door to pick up dishes at about 10 pm. We had no dishes and they later apologized and said that they had mistakenly knocked at our door. If it were my hotel, I would have at least sent a bottle of wine or something to apologize for waking up the guests. In sum, we enjoyed our lagoon suite and the restaurants but we would not return. I preferred Jumby Bay in Antigua, Four seasons and Mallouhana in Anguilla, Ritz reserve in Puerto Rico and other resorts we have been to over the years.

The resort is truly magical and the staff are phenomenal. We have stayed at the best of the best resorts and hotels globally and this beautiful, luxurious, and well-thought out destination does not compare. No details are ignored and the staff are amazingly thoughtful. Our jaws were in shock by all the sweetness from the staff and their incredible servixe. Let me give you just a few examples of many. Our fist night that we arrived we passingly asked our server if the resort has a Tres Leches cake because it is one of our favorites and the very kind server said he doesn't believe any of the restaurants have that dessert in the Rosewood but he will have the resort's pastry chef make it for us. The next say that very dessert was in our room waiting for us. I'm not sure the Four Seasons has ever done such a thoughtful gesture for us. In addition, we told them we don't like liquor except one kind and sure enough that very liquor was in our room upon our arrival. We went on an excursion and one of the wait staff offered to make us a food package to go. Haven't had that St Regis service before! Resort guests get bokes and after you park your bike in the bike holder wherever you go, there is someone in the Rosewood who turns the bikes around so that it is more convenient for you when you take the bike out of the holder slot. What!? I mean come on - service! I'm honestly not sure how anyone could write anything negative about this resort or it's staff. Everyone knows your names within a day or so and greet you everywhere we went. We had a spa day and our new butler greeted us at the spa after our treatment just to say hello and that he would be cating for us from the previous sweet butler. We have a plethora of examples of how this resort shines among the top. Run here - don't walk.

Wow, Wow, wow, and Wow—the service here is over the top perfect. There are smiles galore and a "whatever you need" attitude. You will not want to leave. After Check-in, you are escorted to a cute little boat and taken to your room, where a butler is waiting on the patio for you. The rooms are large and comfortable with great amenities. The food is top-notch. I can't wait to return!!!