Barceló Maya Beach - All Inclusive

Excelente calidad y atennción La comida excelente tambien

Although we had a rough start with service and our issues with our room the supervisor on duty esther morales was very kind and more than helpful to rectify our situation . She was kind and courteous to understand the problems we were facing when it came to our concerns . I hope barcelo hotels can go back to the golden days when it was once a powerhouse . I think the food can be better and I know the servers at the buffets work very hard to serve the guests but sometimes its been a hit or miss . I want to give my thanks to esther morales and her staff for helping us and I hope I can return to barcelo sometime in the future . The beach is fantastic as we saw many different fish in the water . It was a great day and we have a few days left in our trip. That being said I am extremely greatful to senora morales and the barcelo maya beach staff for their efforts and hard work to helping guests such as ourselves.

We checked in today, and from the very first moment, everything went downhill. What should have been a smooth arrival turned into a frustrating ordeal. This was our honeymoon vacation and it got ruined. Check-in took forever - over 45 minutes – and there were only 2 or 3 families ahead of us. The staff moved at a glacial pace, and the employee who handled our registration, Jessica Ortiz, was rude. She gave us attitude. Not the warm welcome you expect from a supposed 5-star all-inclusive. When we finally got to our room, it was not what we expected. Yes I knew the furniture would be outdated but I didn’t expect to see pink lipstick stain on one of the pillows, and the bedsheets had brown stains. There was only 1 tiny peanut snack for two people. We had to keep calling for more water. And had to ask for toiletries as that was not provided. Majority of 5 star hotels would provide that. Seems like Barcelo Maya has been cheaping out big time. And make matters worse, the electrical circuit in the room kept tripping 3-4 times during the night, leaving us in darkness. Unacceptable for a resort charging premium prices. The food situation was the final straw. I saw a lady digging through a stack of tortillas with her bare hands and long fake nails, flipping through them like she was looking for something – completely unsanitary. Then, right in front of me, another guest grabbed food with her bare hands from the buffet. I lost my appetite on the spot. It’s a health hazard. For the amount we paid, this was unacceptable. The only redeeming feature is the beach – it’s clean, with beautiful turquoise water. And the workers at the Strikers Sports Bar were very accommodating and friendly. Tip: If you’re considering this resort, go to the Maya Caribe side instead – it looks far better maintained from what we’ve seen.