El Dorado Seaside Palms, Catamarán, Cenote & More Inclusive

TUI Blue: The positives. The resort itself is wonderful, everywhere is beautifully green and clean. We didn't have a problem with the room either, apart from a missing bottle opener on arrival, it is spacious and clean. Everything else is just disappointing. There isn't much of a beach, don't believe the pictures. Most of the resort has a seawall and no access into the water. Where you can enjoy the sea, it is lined with sandbags and has horrible rotting netting along a good stretch of water. The seaweed is hit and miss, some days there is loads of it, other days not so much. The hotel does try to deal with it, if you want a JCB driving up and down the beach every 15 minutes. The smell from the seaweed that the hotel hasn't cleared away is absolutely awful, and this can be around for days. Apparently we holidayed in low season (July/August) so a lot of the restaurants and bars were not available. We knew we needed to book some of the restaurants, but that is very hit and miss, if you don't get in early enough in the week then you struggle to get a table at a reasonable time. The food is bang average, whichever restaurant you used, the buffet or a la carte. We were hugely disappointed by the food. The drinks were for the most part pretty poor too. Many of the cocktails were premixed or just weren't very good. A few times we actually questioned if alcohol came out of the spirit bottles, or just water. None of the bars had Menus. There are no lines for the Coke/Sprite/sodas etc it all came out of bottles, so most of the time the drinks were flat too. Drinks during the day we served in plastic cups. Fair enough. Drinks served at night time were still served in plastic cups. Plastic cups like you get at festivals. Flimsy and horrible. Certainly not a luxurious 5 star hotel feel. The staff are mostly friendly. Hola from almost everyone is guaranteed. But other than that, the majority of the bar staff aren't particularly friendly or engaging. When they aren't rushing around getting drinks, they are on their phones. The weather is wonderful, sunny and hot. The resort is beautiful. The rooms adequate. Everything else is just a let down. This isn't 5 star, not even close. I'm sure there are far better resorts here in Mexico, it's such a shame we picked this one.

Luis Manuel Balam was an amazing server and made our experience so special, recognizing our bachelorette in the sweetest way!

Carmen at the spa was wonderful! She was so kind and easy to talk with, and she was excellent at waxing and the haircut I received. She is great, I'll be asking for her again the next time I go to the spa. Very professional, and I feel so relaxed and happy with the services. Thanks Carmen!

Wij zijn nu voor de 7de keer in de regio Riviera Maya en voor het eerst in TUI Blue El Dorado. De bijna 3 weken die wij hier doorbrachten waren geweldig. Wij maken tijdens onze vakanties altijd gebruik van buffet restaurants. Over de andere restaurants hebben wij dus geen mening. Het ontbijt en de lunch bij het Arrecifes zijn goed verzorgd en ontvangst door de hostessen Gabriela, Abril, Jazmin is niet gemaakt vriendelijk, maar echt en menselijk. Hector in de bediening wilde zelfs een paar worden Nederlands leren. Seaside Market voor het diner ook hier werden wij net als bij Arrecifes op een geweldige manier ontvangen door Dylen en daar werden wij bijna elke avond door Ruben bediend. De kamer aan het zwembad is geweldig en werd door de vriendelijke Aberaldo netjes schoongemaakt. Aan het entertainment hebben niet deelgenomen omdat wij echt voor de rust kwamen en dat lukte in dit resort prima. Aan handdoeken bij het strand en de zwembaden is geen gebrek en er worden met regelmatig schone gebracht. Over de resorts die wij hiervoor in Riviera Maya bezochten hadden wij niets te klagen, maar worden veruit overtroffen door dit resort. De vriendelijkheid en hulpvaardigheid van een ieder is overweldigend. Wij zullen onze volgende vakantie hier zeker weer doorbrengen.

We went here on our honeymoon, it was incredible. The staffs attention, care and willingness to go the extra mile at every opportunity, did not go unnoticed. They made it really special, from bar staff, to cleaners, to the waiting staff. The entertainment staff made the days fly by, especially Luis, who always made an effort to get to know all guests at the hotel, and make sure everyone felt included, making it feel like a big family! Thank you all for making our honeymoon even more special!

Absolutely love this adult only, all inclusive resort! The service, swim up suite, food, spa and grounds can't be beat. If your looking for an authentic Mexican vibe with top notch service, look no further. We have already booked our next trip!