Park Piolets MountainHotel & Spa

Really pleased we chose this hotel! Loved the ski lift shuttle, I was unsure what to expect and usually stay ski-in/ski-out so thought it might be a pain not being right on the slopes, but the shuttle is so efficient. A minibus waits by the ski locker room (which is also right by the ski hire shop on site) and we never had to wait for it. They load your skis into the vehicle, and drop you off at the gondola within minutes. Same at the other end, there was nearly always a minibus waiting at the bottom of the slopes whenever we wanted to head back. Food was very good - usual international buffet breakfast and dinner with a variety (we stayed for a week and I didn't feel the food was repetitive) of good options each morning and night of a high standard. Fresh orange juice brought to your table with breakfast. One thing to note is that water is chargeable but I imagine you can ask for tap water (something we aren't used to in the UK, tap is fairly standard!). Rooms were modern and well equipped, plenty of clothes hanging space and a big radiator which was useful when we got soaked one day by the rain. Comfy beds and pillows. L'Occitane toiletries provided as well as a hairdryer and straighteners. Downstairs bar is a lovely spot to sit and have a drink, lots of comfy areas and service was mostly very good, all staff were friendly, they just have quite a large area to cover. We didn't visit the spa but I had a quick look in and it looked very nice, this is chargeable separately and kids are allowed in during certain times - unfortunately this was at the times we would have gone so we didn't visit, but this didn't bother us. A great stay, would stay again!

Excellent hotel, chambre confortable, staff très aimable. Organisation parfaite des navettes pour les pistes.

Inesquecível Hotel excelente. Concierge diferenciado. Vista incrível da estação de esqui de Soldeu. Serviço de traslado automotivo para que vai pegar o lift(a 350 m) impecável. Excelente restaurantes e acomodações. Serviço e atendimento de 1a. Café da manhã 5 estrelas.

My second stay at Park Piolets and it did not disappoint. The professionalism and friendliness of the staff is second to none, especially the lovely chaps who ferry you to the gondola! The breakfast and dinner buffets are excellent. I cant wait to return.

trés satisfaite par toutes les prestations proposées avec une mention spéciale pour l'acceuil du personnel trés apprécié

The hotel is a very basic 5 star. Everything is there and everything works but the state of the rooms is like that of a good 3-4 star hotel. Very simple, basic and quite cheap. The service is very good with friendly staff, shuttle service to main Ski Gondola and decent breakfast. Biggest letdown is the unacceptable fee of 27 EUR to access the Spa, which consists of jacuzzi, pool, steam room and sauna. Nothing special at all. It is totally unacceptable to charge guests an "entrance fee". I stayed in many 5* ski hotels with spa even smaller than this and nobody needed to charge guests for entrance. The hotel will say this is to prevent overcrowding but for some reason other hotels manage without the fee just fine. And if you want to regulate the # of guests, than at most you can introduce booking slots that guests only can access with prior reservation. But not charge them. Unacceptable.