Sport Hotel

First time to Andorra Location is great, just 1 minute to the Gondola station, ski rental shop and supermarket. Quite surprised there is No fridge, no kettle, no cups/ glasses in the room. But they gave us 2 kid kits with slippers and toiletries, super nice in this area. Breakfast is excellent!!! Full of food selection. However, the hotel group restaurants are not really good in food choice and needs reservation ( it’s better to book a table otherwise needs to wait) All the staff were very helpful and friendly . There is a ski equipment store room for hotel customer, just opposite to the hotel, very nice! Overall was satisfied but the room rate was quite pricy.

Positives: Magical architecture, ski lodge at Christmas atmosphere, lovely and friendly staff, delicious food, amazing coffee at breakfast, first class location, provision of ski equipment lockers that are between the hotel and main gondola, dinner was epic, 2 free glasses of wine pp for TUI customers at dinner. Negatives: our room had the most squeaky bed I have ever come across - it woke us up every time we turned in our sleep. I spoke to reception about this on two separate occasions and although they were happy to help and claimed that the beds had been changed, we always returned to a screeching bed. Rooms also did not have tea/coffee making facilities which seems like such a basic nowadays. Reception were very kind to give me a kettle when I requested but this seemed to be more of an exception than anything else. On the whole, we had a fantastic stay but it could have been 10 times better if we could have slept!

We (a group of 13) stayed here with Crystal early Feb 2024. As others have said, the hotel is a bit of style over substance. The public areas are extremely stylish, albeit underused. Meanwhile, the rooms are rather dated. Many of them look out onto a large concrete wall at the back of the hotel. The rooms are nowhere near as big as they look in the photos. On the plus side, the rooms are warm - too warm really - with a large bathroom and plenty of hot water. There is limited wardrobe space, particularly drawers, although there are coat hooks, essential for skiers. Breakfast is very good. Huge portions of fresh fruit, all the usual cooked meats and cheese, hot food and a variety of breads and rolls. Evening meals are taken across the road, in the Sports Village hotel. Their dining room is huge, seating around 300. Its atmosphere is a bit 'staff canteen'. Food is buffet style - plenty of starters and soup. Mains are a mixture of ready cooked dishes - mainly meat stews of various types and roasts ( we had chickens, suckling pig, beef shins and pulled pork) - together with freshly cooked meat or fish on a griddle. Desserts were mainly small pastries and mousses, together with several ice creams. The main problem was that most of the food was lukewarm, not helped by cold plates and having to queue for fresh cooked food. It was also disappointing that, despite comments from 2022 about this, the situation with wine hasn't been resolved. Crystal guests have half a litre per couple included. Sometimes this was served by the glass, sometimes bottles were put on the table and sometimes you were charged. I had a bill for 33 euros for 3 glasses to sort out before we left. We did get the Crystal rep to sort things out and, on the last night, signs appeared saying it was 2 glasses each ( although there didn't seem any allowance for non drinkers). The other issue was the cost of things in the hotel. The first evening we had a coffee and 2 spirits after dinner. Coffee was 4.5 euros and the two drinks - whisky and brandy - were 47 euros!!! There was a Spa across the road but it was 65 euros per person for 3 hours, treatments extra. All in all, the hotel is good but certainly not 4* away from public areas.

Hotel stunning and perfect location for gondola. Food Amazing. Staff very friendly. Rooms very dated and in need of a refurb...definitely not 4* - take a kettle and cups if you want hot drinks in your room. 2 small supermarkets down the road for supplies.

Lovely cosy hotel opposite the gondola staff are lovely hotel is spotless and amazing spa. I couldn’t get my son out of the kids club. Only negatives were drinks are very expensive and would have been nice to have a kettle in the room. An option to have spa included would be a good option as it’s well needed after a day of skiing. Can’t fault the hotel would highly recommend.

Lovely hotel. Very spacious and decor is rustic. Nice cosy large bar area. This is the 4th time we have been as a group of 10-14. Excellent food. Ski lift just over the road and the ski lockers. Plenty of apres ski bars and restaurants/cafes in the high street.