Peter Pan House

The room service is a joke. WI-FI break every few mins (with speed often ＜ 1MBs). You definitely gonna regret a visit. The privat bathroom I booked was accessible by everyone. The house is next to RedCross center so it is a bit dangerous. The worst place I stayed in.

The service is terrible. I've been travelling and sleeping in hostels for years, something like this has never happened to me, they have information "working time 0-24h" but they only open the door to us at 2 pm. In all the hostels where I've ever been I didn't have to wait for check in to leave the bags, here they wanted to force me to wait for 2 pm to simply leave some bags since I arrived in the city it was 06 am, at 07 am I tried to contact and only after half an hour they tell me that they will not help me with anything because the check in only starts at 2 pm. It is unacceptable to leave guests at the door in the cold without even letting them put the heavy bags inside where we would check later. I've never been so badly received anywhere. In the e-mail with the booking confirmation they inform that check in and check out takes place from midnight. Ma information and poor service. I got in minutes a place that has the correct check in information at 2 pm but super kind let us warm up at the entrance and leave the bags before check in.

The location of the guesthouse was very good, very close to sights, restaurants, bars...the room was very spacious but we had some issues with plugging in the Tv and kettle at the same time. Fortunately an extension lead was available but I couldn't charge my phone and having the lamp on at the same time as there was only one plug. I think one or two more extension leads in the room would be good, the light was also quite dark when you turned the lights on. Because the doors have glas in it we often got a disturbed sleep as the light from the outside was shining in, a new door without glas in it would be great. We always for quick replies if we did have any issues which was very good It was good value for money but a few minor changes would make it even better

El lugar esta bien situado cerca del centro de Sofia, es una casita con apartamentos limpios, silenciosos y espaciosos.Pero el problema es el acceso, llegamos ala 11:30 de la noche y no pudimos acceder hasta la 1:30, el teléfono que indica en la calle tiene el prefijo nacional y hasta que no descubres que tienes que quitarlo para llammar es un caos. costaria muy poco enviar un mail el dia anterior al cliente con las indicaciones claras, porque ese tipo de comienzo te quita las ganas de volver. No ves a nadie del personal en los dias que estas alli...