Art 'Otel

Great hotel. Everything about the building and amenities was first class (including the amazing art work on every surface). The real highlight, however, was the staff. It was like going back in time to when the staff couldn't do enough for guests. It made our stay memorable and enjoyable. So different to most other hotels we stayed at on this trip. So do yourself a favour and spend a night or three here.

This hotel is located centrally, only a 3 minute walk from Vitosha Boulevard and about a 15 minute walk from St. Alexander Nevski Cathedral. We were lucky enough to have room 303, which was a good size with an extensive balcony/ terrace. As the weather was so good we often sat out there in the afternoon, even got a tan. The room itself is furnished well with a quirky, mismatched, vintage kind of vibe. The two things that really set this hotel apart from others is that the staff are simply amazing. So welcoming & nothing is too much trouble. You feel like you are staying at an aunts house as opposed to a hotel. On arrival there were chocolates on the pillow and one day a gorgeous fresh cake was left for us in the room. Yum yum. They even gave us a couple of bottles of water when we left to keep us going on the journey. For me customer service can make or break a place and here it certainly makes it, There is a complimentary happy hour provided early evening with local beer/ wine & even some spirts, along with a huge selection of snacks and homemade canopies. It was lovely to communicate with the staff and other guests. The other amazing thing is the buffet breakfast, such a vast array of food, lots of local produce, meats, cheeses, breads & pastries, as well as eggs, bacon etc. Also different types of coffees/ tea's/ cold drinks. You really couldn't ask for more. If I am back in Sofia I would definitely stay here again.

What can I say, I love this place. The staff are so friendly and accommodating. The rooms were clean, and had everything you expect from a hotel (Iron, safe, minibar). The breakfast, I did not expect such a spread. And they also have a free happy hour with drinks and snacks. When we told them that we needed to check out early to catch a flight, and requested that they pack us a small breakfast, they did not such thing. They had a full breakfast open and were ready a half an hour early to accommodate the quests who had early flights. Who does this? Above and beyond! Also, the restaurant recommendations they gave us were also, just great.

The hotel was clean, with wonderful air conditioning. The receptionist was so friendly. The rooms were a little dated, but super clean and comfortable. Breakfast was fantastic. One of us is gluten free and another is lactose free. This hotel had excellent, REAL food options for both of us. The staff made this hotel. It's a great, affordable, clean option. Highly recommend!

Inizio con una premessa: avrei dato 5 molto volentieri ma sono sempre molto sincero nelle recensioni. Assegno 4 come valutazione per alcune cose che andrebbero migliorate: le stanze sono accoglienti ma con mobili datati, disordine nella hall con pacchi ammucchiati in un angolo, personale delle pulizie distratto, mancanza di pinze e posate nei piatti di portata. Hotel molto grazioso in ottima posizione a 5 minuti dalla via centrale. Ottima location per visitare la parte antica della città. Camere pulite e dotate persino di ferro da stiro. Personale gentilissimo e disponibile, siamo stati accolti come a casa; ci hanno assegnato una camera superiore con bow window. Al nostro arrivo ci hanno offerto la colazione, anche se non ci spettava, e al check hout ci hanno permesso di tenera la camera fino a sera senza un supplemento prezzo. Un trattamento veramente eccellente. Ottima la colazione, varia e di qualità: ampia scelta sia nel salato che nel dolce. Hotel che consiglio vivamente: io ci tornero' con molto piacere. Ringrazio tutto il personale che ci ha trattato in maniera esemplare dimostrandosi disponibile ad ogni nostra richiesta. Mi scuso con loro se non ho dato 5 come valutazione , anche se meriterebbero 10 non 5, ma alcune piccole cose vanno assolutamente sistemate.

Un hotel perfetto in tutto, un grazie speciale va al proprietario una persona estramamente gentile e premurosa ci ha trattato come in famiglia, un grazie speciale va anche a Cristin la ragazza addetta alla reception è stata così premurosa e gentile nei nostri confronti, chiedendoci sempre se tutto andava bene e se avessimo bisogno di qualcosa, abbiamo anche ricevuto un dolce in camera! Ci siamo sentiti dei re in una struttura così speciale e calorosa! Un grazie va anche al signore della reception che lavora di sera è stato anche lui gentile e cordiale! Ovviamente l’hotel e pulitissimo come le lenzuola e gli asciugamani! La colazione è super abbondante con tante scelte sia dolce che salate, tutto è fresco di prima qualità! Grazie di tutto ci mancherete tanto, speriamo di poter tornare a Sofia per alloggiare di nuovo da voi, ci avete fatto passare una vacanza indimenticabile! ♥️♥️♥️♥️♥️

This is a small family hotel located on a little street off the Vitosha boulevard, the main shopping street in Sofia. I got an upgrade to room/suite 402, which was nice. The room was very clean, quiet, comfortable and spacious, with spotless bedsheets and towels and good internet. A minibar, safe deposit box, slippers, bathrobe, iron and ironing board, kettle and complimentary water were available in the room. One afternoon, upon my return, I got a complimentary cake in my room, which was a pleasant surprise. Breakfast was continental style, diverse and plentiful, with both cold and warm dishes. Additionally, there are several dining options nearby, the closest one being steps away, Osteria Tartuffo, which I would recommend. The hotel staff was friendly and helpful. I will definitely stay here again next time I travel to Sofia.

The hotel is very clean, great location and the staff is super super kind and professional. One of my best experience in the past 10 years related to Sofia. Due to my sick I had to postpone my business trip and *********** didn’t help, but the hotel manager postponed my reservation without problem.

The room we stayed in was 304 with the VIP package, amazing in size, very clean, all the facilities provided were good and housekeeping was excellent. Great location for restaurants bars and cafes, short distance from Vitosha Pedestrian Street Good Breakfast with a large selection of continental / full cooked food, a great Choice of pastries, jams, cakes and wonderful breads. The thing that made it such a wonderful stay was the exceptional friendly service we received from all the staff.