Toya Sun Palace Resort & Spa arvostelua

酒店周邊環境無敵，特別是大堂的大落地窗，可以呆坐一整天。房間裏的裝修和設施太過老舊，衞生也做的不好，連個三星都達不到吧。團隊客較多，不喜歡人多的建議就避開

雖然酒店設施有點舊，但酒店大廳、房間十分寬敞，早餐豐富，特別是餐廳景觀非常不錯，露天温泉也能直接看到洞爺湖。

I recently stayed at this hotel, and while the facilities were impressive, my experience was overshadowed by several disappointing issues. The hotel's amenities, including the pool, gym, and restaurant, were top-notch, and the common areas were clean and well-maintained. However, the room itself was another story. The cleanliness was far below expectations. There were stains on the bed linens, dust in corners, and the bathroom had visible mold in the shower. For a hotel of this caliber, such hygiene standards are unacceptable.

Disappointing, I do not like the room as its not exactly what I seen on Trip.com. And the cleanliness is a problem with housefly, worn out seats, bathtub, tables etc. The only things that I can appreciate for this hotel is the food and onsen which is not crowded. Overall, i will prefer to stay at other hotel for this kind of price.

非常棒的房間，正對山景湖景，温泉很舒服，尤其室外泡池視野很好，我們去的二天雲多沒看到日出日落有點遺憾，不過泡在池中看看美麗的湖看看白雲彩雲，也是很好的體驗。酒店包的早晚餐豐富極了，一天衹吃二頓就夠了哈哈哈。有免費大巴札幌電視塔附近接送，需要事先預約哦。

酒店的景色和泡湯的設施簡直完美，絕對是世界級別的房間的話一定要定比較新一些的，如果是西式的，其實就還不錯，沒有特別大的味道，於説是不是很行，但是因為有大浴場的存在，所以基本上用不到晚餐，非常豐盛，品質也是在線的，相較於這個價格來説，但是早餐就相對比較簡單了，總體還是非常滿意的

Reception hall is quite good, have an amazing window view. Staff service is acceptable but the facilities of the bedroom is quite old and socket for electrical appliances and smartphone is not enough.

This hotel has stunning views the moment you walk into the main hall reception, you can see the massive lake. The room I was staying also had a stunning view of the lake. The onsen spa is also very good because there are 5 different types of hot spa (hot jacuzzi, bubble hot jacuzzi, an outdoor jacuzzi and two slightly warmer onsen. There’s a sauna and a cold bath. All were very refreshing. That’s about all the positives I can give. Now the disappointment, the buffet spread is large and was in a large banquet hall. It felt like a school hall eating place. The actual quality of the food wasn’t that good. Some dishes like the fish salmon had a fishy taste and stale, they served beef steak but it wasn’t that good. This hotel operates with large tour groups and I felt like the staff treated all foreign guest ( in the catering side ) poorly. They would serve croissant and butter and jam but they don’t have knifes. I requested for a butter knife and the manager (older guy) just stared and told me to use the forks or spoon to spread butter in it. If you’re having dinner and the buffet ends at 9am, even if you’re about to take a dessert at 9am or a minute after, the manager will stand next to you and stop you. This hotel provides you with an old fashion giant key instead of a key card. Only one key is provided, so if you’re going for a spa with your wife, you would have to time it on when to leave the spa area. I misplaced my keys but found it. I requested for a spare key and the reception told me to pay ¥10,000! If you’re used to modern hotels that provide you with modern amenities and plugs for all your devices and nice soft pillows with large TV, then this is not the hotel. But if you’re just going for a nights stay and experience the onsen, then go for it. (Beware…no towels are provided at the onsen)

วิวสวยสุดๆ เห็นทะเลสาบโทยะแบบเต็มๆตา ห้องดี นอนสบาย ออนเซ็นใหญ่ สวย อุ่นมาก

風景滿分 露天溫泉很棒 避開尖峰時刻泡湯 可以獨享洞爺湖風景 可惜晚餐及早餐品質很差 空氣瀰漫油煙味 海鮮也不太新鮮 整體食物非常扣分

酒店非常老舊了

超預期，跟第一天住的洞爺觀光酒店好太多了

早晚餐菜色還好，最主要的是露天風呂，視野極佳，可以一覽湖光水色，晚上的花火在飯店庭院就可以看的一清二楚

雨降り強風のため　楽しみにしていた花火が中止で残念でした。　眺望は申し分が無いのですが　部屋が少々古く　バスタブ が汚かったです。 ウエルカムドリンク、御菓子もポットの水もなし　ポットとお菓子はスタッフの忘れたようです。 お風呂は露天風呂は良かったです。 バイキングはまぁまぁでした。韓国の団体客がうるさくて目が覚めました！