Baylis House Hotel

Located in an impressive external environment, with the look of a Manor House

I am writing to bring to your attention the unfortunate and highly unsatisfactory experience I recently encountered during my stay at the Baylis Hotel. Throughout the night, I was subjected to an intolerable amount of noise coming from outside the hotel premises, significantly impacting the quality of my rest. I regret to inform you that the bed in my room was far from comfortable, leading to a restless and uncomfortable night's sleep. In addition to the noise disturbance and discomfort caused by the bed, I also encountered several issues with the amenities provided in the room. A number of items were broken or malfunctioning, further contributing to a sense of dissatisfaction with my stay at your establishment. Furthermore, I was deeply disappointed by the lack of customer service displayed by the hotel staff in handling these issues promptly and effectively. Despite my attempts to address these concerns during the night, I found myself still awake and troubled at the alarming hour of 3:30 am. As a paying guest, I expect and deserve a certain standard of comfort, service, and hospitality at any reputable establishment, all of which were severely lacking during my recent stay at the Baylis Hotel. I trust that you will take this feedback seriously and address the issues raised to prevent similar experiences for future guests. I kindly request a prompt response to this email, detailing the steps that will be taken to rectify these shortcomings and restore confidence in the Baylis Hotel brand.

Avoid this hotel!!!!.... It was absolutely horrendous!!!... First off on arrival there was a massive wedding going on and we couldn't find anywhere to park, then when we eventually found somewhere it took us ages to find the reception (as it is not what is shown on the grand entrance in the pics). Once we did find the reception, the receptionist was very half hearted about booking us in, asking for id for both me and my husband, when I have never had to give I'd at any other hotel in the UK!!... We finally got sorted with a family room that was the other side of about 100 people stood around for this wedding.... When we got to the room we then couldn't get in as the door key didn't work!!.. so we then had to make our way back through the 100+ people to go and sort the card out to get into the room!!... When we opened the door it looked like a hell hole!!.... The dirty blind was pulled down and the room had a musty smell!!.... The walls where flirty, the bathroom looked like it needs ripping out and replacing and there was hair in my daughter's bed (a sofabed, that didn't even feel safe to sit on let alone sleep in) my daughter got upset and didn't want to stay ( she has ADHD and autism)... So we decided to leave, I went to the reception and told them we were not happy and we would be leaving, they tried to offer another room, but one we had already decided this was not somewhere we wanted to stay with all that was going on IE:the wedding and the fact my daughter was crying and upset!!... So we left!!!!... I have since been on and off with the hotel and trip.com to get our money back!!..... Please avoid this hotel!!!!! And also see pics attached