B&B Hotel London Heathrow

Great location, easy to get to Heathrow with service bus. Hotel new and clean, great bed

The hotel was clean and tidy but there was the very minimum of staff who were run ragged dealing with the customers. To start with when checking in the staff could not find my booking even when presented with paperwork from myself it still took them 15 minutes to find the booking!. On looking at the evening food menu it was very limited and what was available looked to be a microwave meal. Early evening found out that the room did not have any hot water so i let the front desk know who said they would be up shortly to have a look. After waiting with no one turning up I went to the front desk again who informed me that they were sorry they had not been p and would have to move me. I was ok with this but there was no attempt by the hotel to help with the move. I found out on check out that the second room that i had booked also had no hot water. At breakfast it looked like there was just one man dealing with all the customers and breakfasts. I would not recommend this hotel until there were more staff and staff training carried out as there is not enough staff on to cope with a hotel of that size.

前台服務超級棒，房間很乾凈，交通也很方便，出門就是公交車