Holiday Inn Express London - Heathrow T5

Fiona the receptionist made our stay feel like we were at home, we stayed during the Fire at Heathrow Airport, Fiona the receptionist went over and beyond to ensure that had no added stress, she organised extra day efficiently & parking, Fiona’s professionalism & kindness were amazing. The Hotel was super clean, fresh decor/bedding/pillows/towels and the extras on request were super fast. All the staff were of the highest standards of professionalism. The stay also includes free delicious fresh English breakfast, also fresh fruit, cereal, yogurt and breakfast to go bag if you’re flights leave before breakfast. All rooms have complimentary tea/coffee and hairdryers. This is 5/6 stay here. There are bus stops outside the hotel take you either to Slough/Hounslow West tube station/bus station, M4 is two mins by car, and M25 15-20 mins drive. Central London by car 40 min drive. This should be a 5* star hotel based on service amenities alone.

I recently stayed at Holiday Inn, and overall, it was a decent experience. The room itself was clean and comfortable, with a nice bathroom. However, one downside was that the window didn’t open, which made the room feel a bit stuffy. The air conditioning was controlled by reception, so I couldn’t adjust the temperature myself, which was inconvenient. They provided a manual portable heater, but it wasn’t ideal. On the plus side, breakfast was filling, and the stay was otherwise pleasant. If they improved the temperature control, it would have been a much better experience.

設施一般，餐廳待應態度未如理想

Our room has a very strange smell, and we can smell smoke. The windows cannot be opened at all. There is no ventilation system, and the air conditioning is broken. Even without turning it on, the room is still very hot. We went to the reception to inquire about the situation, but their service attitude was extremely poor, and they were very unfriendly in their tone. The supervisor was the same. We have stayed at different Holiday Inns for five days, and this one is the worst and most unprofessional.

Friendly staffs and great hospitality

I had a pleasant stay overall. The room was clean, comfortable, and the staff was friendly and helpful. However, the breakfast was disappointing as it was served cold and dried . Improving the breakfast quality would make the experience much better. Still, a good option for accommodation