OYO Ivy Hotel

This hotel is shocking! It's clear they only care about you if you're paying to stay in one of their high end rooms. We booked a double - we only needed a bed to sleep but we didn't even get that. The mattress was so worn that was soon as you sat on the bed the springs moved out of the way and you were on the bed base. Both my husband and I had a terrible back the morning after and mine still hasn't recovered 2 weeks later. The bathroom had mold and the actual bedroom wasn't clean. I received multiple calls on the day to find out what time i would get there. When I informed the staff member we were running late because of traffic and fog I was told that check in closed at 10pm and that someone might not be there to check me in. I had to shout down the phone to stop him hanging up on me to get confirmation that someone would be there when we arrived. When we did finally arrive the front door was locked and we had to call a number to get someone to let us in - they weren't even in the building. Which wasn't massively reassuring. Shown to the room, not great but we only needed to sleep which we didn't get. The rooms all have electric locks on but they were installed so poorly one good push would have opened the door. We didn't leave any of our belongings in the room when we went out. We did go and speak to someone the next day but it took multiple attempts to find someone. We finally managed to speak to an area manager who happened to be there, all we wanted to do was to change rooms and they did let us change and gave us an upgrade to the type of room we originally thought we were booking. So don't be fooled by the pictures online. They also offered us a free return stay in their hotel - safe to say we will not be using it. Every time we saw them after that they just kept saying make sure to give us a good review. They clearly didn't actually care about the downfalls just that they didn't get any more bad reviews. There wasn't even anyone on check-out - we had to leave the key in the room and take a picture to prove we had left it. We asked for a refund for the first night which we thought wasn't asking much but the hotel have now gone silent and are ignoring all our attempts at communication which shows just how much they care. I wasn't expecting 5* we weren't planning on staying in the hotel but a decent night sleep in a clean room with a decent mattress isn't much to ask for. I wish I had read the reviews before booking.

We booked 4 days in advance on arriving they did not have the booking, they eventually found it. There was no room ready we were happy to wait (30 mins). On our arrival the entrance hall was beautifully decorated, on being shown to the room the carpet in the lower halls was dirty, worn and needed an hoover. The room was adequate with clean bedding and pillows, we were disappointed there were no protectors on the mattresses. The view out teh window was the bin with over 15 black bags overflowing. The room was full of dust it had been sometime since been cleaned ( over 5 months) worth of deep dust and obwebs. We did offer feedback on which they stated they do clean x Disappointed at the overall cleanliness as you can see by the feet picture the carpet and bathroom were dirty we had to keep our shoes on.

Excellent stay. Great breakfast...lovely and clean hotel. Staff we excellent, so friendly and helpful. Someone had a birthday and the manager decorated a breakfast table for them. Marion the manager is great...nothing was to much trouble for her. I woud deffernatly go again to this hotel and reccomend it to my family and friends.