Sensoria Dolomites

Zunächst ein Wort zur Architektur: Respekt für die planerische und handwerkliche Leistung aller hierfür Verantwortlichen. So eine Kombination aus Klarheit, Luftigkeit , Wärme und edler, aber nicht überkanditelter Gestaltung hinzubekommen, das ist aller Ehren wert. Da zieht sich durch jedes Detail eine erkennbare gekonnte Handschrift. Aber nicht nur die „Hardware“ ist beeindruckend,auch die Software ist mehr als stimmig : ein tolles Frühstück, eine Nachmittags-Jause die durch Vielfalt und Qualität punktet und ein Dinner- Menü, auf das man sich jeden Abend freut . Dazu ein freundlicher und immer aufmerksamer Service und sehr gut gewählte Weine ( die wie die meisten Getränke bereits im Preis includiert sind !) . Das alles zu einem fairen Preis. Das man als Wanderer , Langläufer oder Skifahrer zu Fuß in drei Minuten an der Seilbahnstation zur Seiseralm ist, rundet das ganze Paket ab. Dass man dafür den Preis bezahlt, dass der Zugangsverkehr zur Bahn am Hotel vorbeigeht, ist nur ein vermeintlicher kleiner Nachteil, weil eben architektonisch sehr gut gelöst. Wir haben die Tage im Sensoria sehr genossen.

Hotel - beautiful and well designed, modern with a zen atmosphere Rooms - nice size, new and modern with nice details. Food - average, plenty offered for breakfast, noon and night and with free flow of drinks. Well presented. Staff and Service - The quality of staff and service was a significant disappointment during my stay. Many staff members displayed an unapproachable attitude, which may stem from a cultural difference, they seemed unhappy and superficial. It took a few days for some of them to warm up, but as a guest, I shouldn’t have to make an effort to foster friendliness. At the reception, when I inquired about bus routes and times, I was told bluntly that I could "Google it myself." This lack of helpfulness set a negative tone for my experience. The most troubling encounter was with Antonio, who oversees the spa area. Not once did he greet any of the guests, he always looked angry. My friend and I were in the sauna, enjoying a moment of relaxation with face masks on, when he entered and abruptly ordered us to leave because he had a class and that we were not to eat or scrub which we weren’t doing either. While we were happy to move and even remove our masks, we found his barking rude and completely unacceptable. We are guests, not schoolchildren, and his outburst was unprofessional and unnecessary (he does not even understand the difference that a face mask is not a scrub but fails to communicate this). Upon check out, we reported our experience to the owner, Simon. Unfortunately, his response was lackluster; he simply acknowledged that he had heard about the incident without offering any apology, expression of concern, or follow-up action on the rudeness of his staff. It felt as though we were speaking to a wall. If the owner exhibits such indifference, it’s no wonder the staff management reflects a similar attitude. In the light of these experiences, it is evident that the overall management and staff and service requires drastic improvements. Let’s see, a defensive response to my review will reinforce my point that customer service or understanding is not a priority, as it is much easier to ignore, blame the customer and not address any problems. Location - this hotel is NOT connected to the Sella Ronda part of the slope by ski, you need to take a bus to reach the key areas. The slopes within the area are easy and not challenging. Vale for money - it is fair, full board and there is always ample food and drinks offered. Overall - It is such a shame as this place has so much potential, however it will never be able to realise it given the attitude of their management and staff. Will I return? No as I wish to have easier access to the key ski slopes and I value customer service above nice interior.

Tolles Hotel! Wir waren in der ersten Januar Woche ein paar Tage dort. Die Zimmer sind modern und sauber. Das Service Personal ist sehr freundlich und unfassbar aufmerksam. Bis auf ein Kellner an der Bar, der uns anscheinend unsympathisch fand und einfach gegangen ist, wenn wir kamen, sodass uns ein anderer Kollege bedienen musste. Für uns aber kein Problem. Essen ist im oberen Bereich, vllt. der Wille es fancy zu machen, noch etwas höher. Ansonsten ein gelungenes Hotel, mit tollem Wellness Bereich und Blick auf den Berg und die Gondel.

Sono stata ospite in questa struttura con mio marito e un’altra coppia di amici. Che dire? Tutto perfetto! Valuto questa esperienza straordinaria in un contesto di assoluto relax con camere molto confortevoli, ben attrezzate, pulitissime con riscaldamento a pavimento. La spa di ottimo livello e molto curata. L’hotel e’ davvero bello, pulito e confortevole. La soluzione 3/4 tutto incluso e’ davvero sensazionale! Ma soprattutto e’ davvero cosi! C’e’ la possibilità di ordinare anche altre tipologie di pietanze, di vini e di bibite, oltre quelle previste dal loro menu’, sempre incluse. Dettaglio importante: la qualità delle materie prime e’ eccellente! Voto 10 + allo chef! Infine Ravi, Cristian e Luciano davvero cortesi, professionali e simpatici! Ultima considerazione, ma non di importanza, la posizione! Struttura a due passi dal centro di Siusi e a 15 min in macchina da Ortisei per chi vuole godersi non solo lo sport, ma soprattutto a 3 minuti a piedi dalla cabinovia che in 20 minuti porta sulle piste! Complimenti a Lea e Simon! Sempre presenti e disponibili a risolvere qualsiasi problematica! Torneremo sicuramente!

Amazing, relaxing hotel Great relaxing time during our 4 night stay. All inclusive is good value given the excellent quality of the food. Be aware that only gin was included (so we were told) so other spirits are paid for, which is strange (and not all inclusive). Lovely outlook over the mountains, spa area also top quality, although sauna should be on all day, they only turn it on in the afternoon.

Very relaxing and soothing stay