Sephs Hotel Sittard

Great hotel, the room was very nice with a beautiful view over the hills. We had the big family room, kids loved it, beds slept very good, all in all everything felt really nice. The breakfast was simpel but good. Staff was kind and helpfull. Will come back again, when around.

Heel fijn hotel. Prachtig oud klooster mooi verbouwde kamers, goeie voorzieningen. Lekkere bedden uitstekende douche heerlijk ontbijt en diner en vriendelijk personeel. Ligt prachtig. Half uurtje lopen naar hartje Sittard. Omgeving heel mooi en rustig, lekker om te wandelen. Sittard is een mooi plaatsje.

Vriendelijk personeel en mooi hotel! De geschiedenis van dit hotel Is een klooster. ze zijn het aan het opknappen/verbouwen,maar dat werd vooraf ook netjes in de e-mail vermeld. Ze zijn goed op weg,ze laten ook graag dingen zien van oud en nieuw bij intresse. Omgeving is ook zeer interessant voor mensen die van wandelen houden. Kortom we komen zeker terug! We Vonden het erg leuk en Gezellig! Groetjes Martijn & Linda.

This is a new hotel, the rooms are even advertised as 'pre-opening', so I was expecting some issues in advance. The room I had was very good, but to summarize my experience: there is a clear disconnect between what the hotel promises when you make your booking, and what they actually manage to deliver. The issues start during booking already. This hotel (a former monastery) is connected to a youth sporting academy, and they state that 'a small fee included in your room rate' will be towards their support, this is called a 'talentfee'. Except that it actually becomes a surcharge which only shows up at the very last page of the booking - effectively making the room rate higher than advertised during the whole booking process. It's not a large fee, but it feels underhanded. Another issue is that, only after booking the room, you receive an email warning that they are still doing construction, information that is also not available during the booking process. At that point I had already made the non-refundable booking, and couldn't back out anymore. I had specifically booked a 'Star' room, as those have a nice king size bed. Upon arrival, I find out that they gave me the (cheaper by 20€) regular room. The receptionist first claims to not understand the issue, and then states that they "pro-actively put people in the regular rooms", because there have been complaints about the temperature gradient in the (two storey high) Star rooms. From a customer perspective, this whole thing made the checking process very time consuming. If your Star rooms are not suitable for a night stay, don't offer them. If you are 'pro-actively' putting customers in cheaper rooms, inform them at check-in and refund the difference, or give them a choice. But don't just give them a key to cheaper room and hope that they don't complain. Anyway, I insisted on staying in the room which I had booked, and it was a great room, so I fail to see what all of this was about? I had also ordered breakfast, and they promise quite a nice meal for the €15,50 fee. At check-in, I was informed that breakfast was open until 10:30, which I appreciated, being the day after Christmas. But when I showed up at 10:00am, almost everything was gone already. Instead of the promised platter with delicacies, there was just a self-serve buffet. There also was no staff (they were all in the kitchen) and I had to go find them and ask for some butter, and tea. At 10:15, the staff started removing the few remaining breakfast items (without even saying hi to the guests). I asked why they were already clearing the buffet, given that they should be open until 10:30am. The reply was that this 'had been a mis-communication by the receptionist', without offering any solutions or support. I won't contribute any of these issues to actual malice, but I'm not sure whether Hanlon's razor is a much better defense here.

Schitterende locatie, en mooie kamers in een verbouwd klooster, met een lekker ontbijt in het naastgelegen proeflokaal Zeker een aanrader, al meerdere keren geweest. Complex wordt elk jaar mooier, en leuk om in een sportieve omgeving te verblijven

What a wonderful and cozy place, with people who all do their work with so much love! I feel inspired and at home here. The food is delicious, and it’s surrounded by nature. Highly recommended, and I would love to come back again! Thank you so much, and see you next time! Wat een fijne en sfeervolle plek, met mensen die hun werk allemaal met liefde doen! Ik ben geïnspireerd en tot rust gekomen. Het eten is heerlijk en het is omgeven door natuur. Zeker een aanrader en ik kom graag een keer terug! Dank jullie wel en tot een volgende keer!