Alenti Sitges Hotel

The room lacked some stupid accessoires like some coat hangers or a shower shelf where to put your shampoo, etc. The rest was perfect

I am writing to express my dissatisfaction with my recent stay at the hotel, during which I encountered several issues that left me quite disappointed. Upon check-in, I found the reception staff to be rude and unprofessional. I was repeatedly asked the same question regarding the number of people staying in my room, despite clearly stating it was just me. Additionally, the check-in process took an unnecessarily long time as two staff members engaged in conversation, seemingly disregarding my presence. At one point, one of them even took a call on her mobile. I constantly felt like I was being watched or was waiting to be questioned which made me feel very uncomfortable while staying at the hotel. I chose to upgrade to the penthouse, expecting a premium experience. Unfortunately, this upgrade did not meet my expectations and felt like a poor value for the fee charged. I was disappointed to find that while I could access the lift to go down (the lift in-between 34 and 35), there was no option to return to my room that way. The amenities in the penthouse also did not feel special; there were no shower gels provided in the shower itself only handwash on the sink, the hot tap on the whirlpool was coming out cold, and I was surprised to find no price list for the minibar. I assumed it might be included, as is common in other hotels, only to be charged for it at checkout. There was also no use on the TV – no channels and the function of connecting the phone did not work. Furthermore, when I requested the cleaner to return later as I was busy in my room, I found her to be quite rude. This interaction added to my overall dissatisfaction during my stay. In summary, my experience at the hotel did not live up to the standards I expected, especially with the upgrade. I regret not opting for a more standard room, as the additional benefits were minimal and did not justify the cost. If you stay here the upgrade for penthouse is not worth it and stick with a standard room.

Very nice hotel, good room layout!

Es un hotel reformado hace unos meses, por lo que está todo nuevo. Tiene una ubicación estupenda para tomarte algo, comprar y salir de fiesta. El personal del hotel, es de 10. Muy atentos y resuelven cualquier problema de una forma muy rápida. Muy recomendable, sin duda volveremos. Gracias por hacernos sentir como en casa, Equipo Alenti!

Great spot Great newly renovated hotel directly in the core. Private roof top patio was a welcome surprise. Would come again

Great spot in the centre of everything inside Sitges, only a block from the beach. Hotel is newly renovated in mid 2024 and is absolutely wonderful to stay in with modern facilities like big walk in showers and large flat screens that allow you to cast your favourite programs. Rooftop pool is also a nice bonus. Couldn’t recommend this boutique hotel more! Thank you for the amazing stay.