Castello Boutique Resort & Spa - Adults Only

Highly recommend Excellent service from start to finish. Hotel is spotless and the breakfast was very good.

Bel hôtel mais on trouve beaucoup mieux en Crete Attention le descriptif des équipements de la chambre est trompeur il n’y a pas de bain à remous extérieur dans la supérieure vue jardin contrairement à ce qui est écrit et le stationnement se fait dans la rue. Le restaurant est délicieux et le personnel sympathique mais les avantages Vip n’ont pas été pris en compte même pas le départ tardif de 2h qui est normalement garanti. L’hotel est beau mais les finissions à revoir pour un 5 étoiles. Literie excellente. Environnement proche moche. Voiture indispensable.

I have stayed at quite a few Tui hotels and this is definitely not a 5 star hotel. Our summary: Location - located in Sissi which is a lovely small village, everyone is friendly and there are lots of cats that everyone in the village look after and feed. Please note that there is a beautiful church next to it however it wasn’t so beautiful when the bells rang at 7am and 8am Sunday morning and from our room you could hear the service. Decor - the hotel looks beautiful and is small which appeals to us. The bedroom was perfectly fine but the bathroom is dated and the shower had mould around it. Plenty of sun loungers. Staff- very friendly and the frustrations below were not their fault more the chefs. Accessibility - if you are permanently in a wheelchair you would struggle as there were 3 steps up to the bedrooms on our floor and not sure if that’s the same on other areas. Aside from that everything else was accessible. Food - without doubt the worst buffet I have ever experienced. I informed the hotel that I had dietary restrictions and was told that was all fine. To be fair for breakfast and lunch they catered for me but dinner was always difficult as nearly every option had cheese or cream etc or was a processed option that didn’t appeal. It was lacking in fresh natural food. I had to wait ages for gluten free pasta that everyone else had eaten their main food and were on dessert. No urgency and I usually had to chase it. The others in my party did not enjoy the buffet food either - it just wasn’t good quality, limited choice and more like three stars so very disappointing. I felt like I barely ate much. Entertainment- pretty nonexistent aside from one night. We took games with and there are good size tables for playing cards etc Definitely won’t be returning but we did have a lovely time together and we enjoyed Sissi.

The staff here are great could not do enough to assist ... unfortunately the hotel did not live up to expectations , we were full board ...the breakfast was basic & cold the evening meal was awful and cold the best meal was the lunch ordered from the menu & and warm. there was no microwave to heat up the food the food selection was small , poor quality , 3 star at best the rooms were o.k . grubby furniture , squashed mosquitos marks on the walls & ceiling ,bathroom was a breeding ground for mozzies ,black mould around the shower. 3star the private plunge pool was a nice touch , needed a deep clean very murky in places the air con unit dripped water onto the floor when on no free water ...a 5star hotel and you had to purchase water... no information booklet in the room /maps etc. Sissi was oldy worldy ..no nice beaches ..very rocky.. some nice tervernas to eat at Anatoli's is worth a visit , very tasty traditional food

Le personnel est à l’écoute, les chambres sont spacieuses et ordonnées. Très belle piscine et spa, petit déjeuner complets et varié. Petit bémol : manque d’équipements dans la salle de sport.

Supposed to be a five star hotel. First impression looks good but close up all changes. Room with a pool but not very useful in Oct as never gets the Sun. Don’t waste money on this late in season. Furniture in rooms worn shabby and dirty. Staff helpful, pleasant. Outside pool unsafe with guards missing off the water re circulating pipe work inlets. Very noisy at night in the room we were in, external mechanical noise faint but annoying. Mentioned this but nothing done to rectify. Evening food is not good we booked Half board thinking we could eat every other night in hotel and go out. However food terrible , cold , tasteless, unappetising. Overall it is a 2 - 3 star hotel at best Location good but Sissi is such a small town anywhere central is good. Hotel not what expected