Vieraskäyttäjä
3. elokuuta 2024
This was by far the WORST EXPERIENCE OF MY LIFE!! My husband and I are both 75 years old. We wanted a STRESS FREE VACATION because we had not gone on one in a long time. When we arrived at the Atrium at 11:30 in the morning, we were told that our room was not ready which we were not upset about until several other guests continued to arrive and were immediately taken to rooms. We kept being told our room was not ready but we were being given the BEST Room in the hotel! At 4:15 we were finally allowed to take out our bags up to a Room. SAFETY BEING OUR FIRST CONCERN, we were immediately outraged. The room was a FIRE TRAP. You had to open two doors into a small closet type room but had to enter the area and shut the door behind us to be able to open the door to our room. If this door was left open by anyone and a fire or any EMERGENCY happened, we would not be able to open the door to our room. SCARY!!! Second, if this was the best room they had, I would hate to see the rest. The room was DATED! The SLIDERS WERE BROKEN. They. could not be locked. They were very HEAVY AND DID NOT OPEN DUE TO DAMAGE!! Again, A FIRE TRAP. When we confronted the front desk, their reply was WE WERE RCI GUESTS! and the others were full paying guests. We immediately searched out another resort, and THANKFULLY were able to find another place to stay that was beautiful and relaxing and we were able to afford to do this.
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