Näytettyjen luokitusten todenperäisyyden varmistamiseksi emme laske pelkkää keskiarvoa. Sen sijaan otamme huomioon arvostelun uskottavuuden ja vieraan oleskelun ajankohdan lopullisen arvosanan määrittämiseksi.
Vahvistetut arvostelut
Sijainti8.7
Mukavuudet8.3
Palvelu8.2
Puhtaus8.8
Vieraskäyttäjä
Ylellinen king-huone
Majoittunut 4. 2025
Perhe
3 arvostelu
9.5/10
Mahtava
Lähetetty 3.6.2025
We were upgraded to a villa. So this was a nice surprise. We where also allowed another 1 hour late check out.
Käännä
Majoituspaikan vastaus: Bonjour and thank you for sharing your experience with us. We’re pleased to know that you enjoyed the villa upgrade and appreciated the late check-out. It’s always our aim to create a relaxing and comfortable stay for our guests.We look forward to welcoming you back to Sofitel Singapore Sentosa for another restful escape!Warm regards,Daren TanRooms Division Manager
Anonyymi käyttäjä
Ylellinen king-huone
Majoittunut 4. 2025
Pariskunnat
2 arvostelu
10/10
Ylivertainen
Lähetetty 1.6.2025
Nice short getaway from city
Käännä
Majoituspaikan vastaus: Bonjour and thank you for choosing Sofitel Singapore Sentosa for your getaway. We’re glad to hear you enjoyed a peaceful break away from the city.We look forward to welcoming you again for another relaxing stay!Warm regards,Daren TanRooms Division Manager
Daniel. Cheung
Ylellinen kahden hengen huone
Majoittunut 2. 2025
Matkusta ystävien kanssa
10 arvostelu
10/10
Ylivertainen
Lähetetty 24.5.2025
Escape from a hustle and bustle city after a week of work. After a wonderful staycation at Sofitle Sentosa , you’re likely feeling content and rejuvenated, having enjoyed the perfect balance of relaxation. The peacock at my balcony is like an icon, make it have a little fun.
The resort a bit dated, however was very clean and all staff are very friendly, I will defiantly rerun again
Käännä
Majoituspaikan vastaus: Bonjour Daniel Cheung,Thank you for choosing Sofitel Singapore Sentosa Resort & Spa for your staycation. We’re glad to hear you felt content and rejuvenated after your time with us, and that the peacock on your balcony added a fun touch to your stay.We appreciate your kind words about our Ambassadors and the cleanliness of the resort. While some areas may show signs of age, please be assured we continuously work to maintain our facilities for guest comfort.We look forward to welcoming you back again soon for another relaxing escape!Warm regards,Daren TanRooms Division Manager
Majoituspaikan vastaus: Bonjour and thank you for taking the time to share your detailed feedback. We are glad to hear you appreciated the overall upkeep of our resort and the care shown by our Ambassadors. Your compliments on breakfast and the attention to detail are much appreciated.While we note that the pictures shown were not those of our resort, we are sorry to learn about your experience with the condition of the bed in your room and the air-conditioning at the lobby. Your comments have been noted and shared with the relevant teams for review. We are also mindful of your remarks regarding service consistency and will take this as an opportunity to reinforce training across all teams.Should you visit Sentosa again, please do not hesitate to reach out to us.Warm regards,Daren TanRooms Division Manager
Hotelhopper2812
Luksuspuutarha King Size -vuoteella varustettu huone
Majoittunut 3. 2025
Pariskunnat
15 arvostelu
9.5/10
Mahtava
Lähetetty 18.5.2025
Perfect location for those seeking an escape from the hustle and bustle of city living. You will be surrounded by lush greenery and a sense of tranquility.
However I personally felt that the rooms are in need of a major upgrading. They look quite worn and somewhat sad. On the brighter side, breakfast and service was tremendous
Käännä
Majoituspaikan vastaus: Bonjour Hotelhopper2812,Thank you for taking the time to share your experience with us. We are pleased to know you appreciated the the resort's peaceful and natural environment and enjoyed the breakfast and the service from our Ambassadors. Your comments regarding the room condition have been noted, and we are reviewing plans for future improvements to enhance the overall guest experience.Should you visit Sentosa again, please feel free to reach out to us.Warm regards,Daren TanRooms Division Manager
Vieraskäyttäjä
Ylellinen kahden hengen huone
Majoittunut 4. 2025
Pariskunnat
3 arvostelu
10/10
Ylivertainen
Lähetetty 12.5.2025
Amazing room with a bath tub and also our breakfast was sooo delicious, I think in total it’s a great value for the price! Highly recommended
Käännä
Majoituspaikan vastaus: Bonjour and thank you for your kind feedback. We are delighted to hear that you enjoyed your room and breakfast at Kwee Zeen.Thank you for recommending us, and we look forward to welcoming you back soon!Warm regards,Daren TanRooms Division Manager
SKOOTRAVEL
Luksuspuutarha King Size -vuoteella varustettu huone
Majoittunut 2. 2025
Perhe
5 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 12.5.2025
Hotel is abit old and tv was spoilt when we check in. Sofitel upgraded us to a suite which was a better stay for the family.
Käännä
Majoituspaikan vastaus: Bonjour Skootravel,Thank you for sharing your feedback with us. We apologise for the initial issue with the TV in your room and for any inconvenience caused. However, we are glad that our Ambassadors were able to make your stay more comfortable with a room upgrade.Thank you again for your comments, and we hope to welcome you back for another stay in the future.Warm regards,Daren TanRooms Division Manager
PuaLydia
Ylellinen king-huone
Majoittunut 3. 2025
Perhe
4 arvostelu
9.5/10
Mahtava
Lähetetty 11.5.2025
Check-in was taking way too long than expected despite the recept staff being kind. Management's responsibility to look into ways to improve the process. Breakfast is a big let down. Seafood at the dinner buffet was fantastic, other foods just subpar. Club sandwich by the pool was good. Fish spa was fun.
Käännä
Majoituspaikan vastaus: Bonjour PuaLydia,Thank you for sharing your feedback with us. We are sorry to hear that your check-in experience was longer than expected, and we will definitely review our process to ensure a smoother experience for all our guests in the future.We appreciate your compliments about our seafood dinner buffet, poolside club sandwich, and the fish spa. However, we are sorry to hear that other areas of your dining experience did not meet your expectations. We will certainly look into improving the quality of the breakfast and other dishes to ensure we continue delivering an exceptional experience for all our guests.Thank you for your valuable comments, and we hope to welcome you back soon.Warm regards,Daren TanRooms Division Manager
MELODY DIONG
Luksuspuutarha King Size -vuoteella varustettu huone
Majoittunut 4. 2025
Pariskunnat
3 arvostelu
9.0/10
Mahtava
Lähetetty 10.5.2025
My 5th time back to Sofitel Sentosa. The green plant design here is so beautiful, the plants are very happy and healthy, and the environment is really nothing to say.
The pool is the deepest pool I've ever seen in Singapore, with a depth of 2.5 meters. It's a good swim.
The Prestige Suite room is very large and comfortable, so there are many windows in corner, the green plants outside the window are really healing, and you can open the window to listen to the birds and the breeze is very comfortable.
The TV in the room needs to be updated, and you can't even get in Netflix & Youtube. Toilet, the room is very clean, you can also choose your favourite pillow, plus super king-size bed sleep very comfortable.
I can see that they have the intention to help me set up birthday decorations, I really like colourful balloons. And their pastry chef's own chocolate cake, which is a little sweet but very delicate, and cute birthday cards. I can only say that my birthday here is really enjoyable, my body and mind are taken care of.
Finally, I went to their breakfast at 7:30 in the morning, with few people and a quiet environment, and peacocks welcome me over there. Their breakfast is of great quality. Don't look at it inconspicuous. Just take a bite, and you know you can't judge a book by its cover.
Käännä
6/8
Majoituspaikan vastaus: Bonjour Melody Diong,Thank you for your kind words and for choosing to return to Sofitel Sentosa for your special occasion. We are delighted to hear that you enjoyed our lush surroundings, the peaceful atmosphere, and the comfort of the Prestige Suite. It’s wonderful that our Ambassadors were able to contribute to your birthday celebration, and we’re pleased you enjoyed the birthday decorations and chocolate cake.We appreciate your feedback about the TV and the room's amenities. Your comments have been noted, and we will look into upgrading the technology to enhance our guests' experience.We look forward to welcoming you back for many more memorable stays with us!Warm regards,Daren TanRooms Division Manager
SWLC
Ylellinen kahden hengen huone
Majoittunut 3. 2025
Pariskunnat
19 arvostelu
6.5/10
Lähetetty 9.5.2025
Check-in was slow, after queuing for 45 min to check in, they said the rooms were not ready and they would call when it’s done. Had to wait another 3 hours until they finally called back around 6:45/7:00pm 🤯 🤯 🤯 🤯 also queuing is so hot, they should add a fan / fan with mist.
Käännä
Majoituspaikan vastaus: Bonjour SWLC,Thank you for sharing your feedback with us. We sincerely apologise for the delay you experienced during check-in. Please rest assured that we are addressing this with our Ambassadors to ensure that our check-in process is more efficient going forward.Your suggestion about adding fans or misting fans is appreciated, and we will explore ways to improve the comfort of our guests during check-in.We hope to welcome you back and provide a smoother experience on your next visit.Warm regards,Daren TanRooms Division Manager