Sofitel Singapore Sentosa Resort & Spa

Service here is great and I love the afternoon tea promo for 2 paying adult and senior dine free:) room is nice but bathroom tiles needs to be maintained as the small tiles will come out when showering needs to be careful.

Amazing hotel!!

everything is great 👍

Nice place to chill and nice experience for staycation.

環境很好，適合度假休閑。房間乾淨整潔。不錯

As an ex Accor Diamond member who stayed at Accor hotels for 100+ nights per year, this stay was the most disappointing ever. I do have to comment first that all the staff I interacted were very friendly and nice, such as the male manager at front desk, the waiters at the Cliff, and the usher uncle at breakfast restaurant. Especially the male staff dressed in a tropical shirt at the pool who worked around the clock covering pool, the cliff, even the breakfast restaurant always with a welcoming smile. However, clearly there is sth wrong with the overall management that caused a series incidents happening almost every hour starting from my chekckin. 1. After queuing for almost half an hour at checking, we got assigned to room 469. We were not able to open the door with the room cards. 2. A hotel staff nearby kindly helped to open the door with his key but it turned out to someone else's room. As that was a king size bed (we booked twin) with some pets' amenities (seen at the bottom left corner of the pic, we nvr requested that ) which is a signal for potential double checkin later. Someone may bump into this room later. This is the most serious issue in hotel industry. 3. We walked all the way back to front desk and got a new room 457. The pillow was a bit smelly and found out it's very dirty inside 4. We contacted the front desk and got it replaced with a new one. We also requested for 2 additional bathtowl. But one turned out to be filthy too 5. Finally at night when I was trying to do some reading while not disturbing my friend, the reading light was broken. It just flashed constantly. There are some other issues such as the AC leaking in the gym, hard to adjust room temperature, long waiting time at the pool (we waited almost half an hour just for a coconut..not to blame the only staff there, he was already super busy serving lots of guests there already.), and super dirty seats at the Cliff ( all 3 seats at the table were dirty, with one even having a mess of long hair) I feedback the issues to Trip.com around 1am and many thanks to the customer agent Nicolas who helped me immediately contact hotel however the hotel refused to return any refund and no one reached out to me at all before I checked out around noon time. In that case, I interpret that as a dismissive action from the hotel management with no intention to look into the issue or do any service recovery. I reaffirmed my decision of migrating from Accor to Marriott Bonvoy. The hotel being old is not an excuse for so many issues in a chain. I wish the hotel management can learn from this review and make some improvements, tho I may just receive another templated canned generic reply from hotel like many other reviews here and no actions will be taken further. I do appreciate the overall nice and chill vibes created by the resort, and all the kind interactions with hotel staff on the ground and sadly the hotel management couldn’t live up to its own staff’s standards.