InterContinental Singapore Robertson Quay arvostelua

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your wonderful review and for sharing your experience with us!We are truly humbled by your kind words and thrilled to hear that our team’s service left such a positive impression. While we sincerely regret the accidental mishap with your perfume, we are glad that our team’s prompt response and sincere efforts to make things right—through compensation, a small treat, and a late check-out—helped turn the situation around.Your recognition of our team’s sense of responsibility and care means the world to us. It is always our goal to deliver service that is both heartfelt and thoughtful, and we are honoured to be seen as a reflection of Singapore’s hospitality.We look forward to welcoming you back for another seamless and delightful stay soon!Warm Regards,Sherlyn LeeDuty Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you very much for sharing your experience with us.We are truly grateful for your kind words regarding the cleanliness and tidiness of the room—it is always a pleasure to know that our housekeeping team’s efforts have brought comfort to your stay.Thank you so much for your candid observations about the room size, as well as the more intimate scale of our lobby and swimming pool compared to other hotels of a similar category. Kindly allow me to share some insights into our hotel's concept as we are the 188th InterContinental hotel globally and the first to embrace a transition from the usual heritage theme to a modern lifestyle theme. This shift in design brings a luxurious and contemporary feel, though our rooms are indeed smaller compared to traditional InterContinental hotels worldwide. However, with the exception of our accessible rooms, twin rooms, and suites, all rooms in our property are designed in this way, aiming to offer a modern, yet cozy atmosphere. That said, I completely understand that this may not have aligned with your expectations, and I regret any disappointment this may have caused.Your honest feedback is deeply appreciated, and will certainly guide us as we continue to enhance the guest experience. We hope to have the pleasure of welcoming you back for a future stay that is not only comfortable, but also more enriching in every way.Warm Regards,Sherlyn LeeDuty Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your kind rating and for taking the time to share your feedback with us. We are delighted to know that your stay with us was a pleasant one.Even the briefest notes of appreciation go a long way in encouraging our team, and your recognition will certainly be shared with the colleagues who helped make your experience enjoyable.We look forward to welcoming you back to the hotel and remain at your service should you need any assistance for a future stay.Warm Regards,Sherlyn LeeDuty Manager

Majoituspaikan vastaus: Dear Leisure CDP (Chill, Dine, Party),Thank you for taking the time to share your thoughtful review with us.We are delighted to hear that you enjoyed our serene riverside location and had the chance to unwind by our 23-metre pool—perfect for a refreshing dip or leisurely relaxation. It is also lovely to know that our well-sheltered jogging path helped you start the day right, basking in the charm of the Quayside without the harsh sun.We are pleased that you appreciated the room’s thoughtful design, along with the convenience of the separate shower and toilet. While our rooms are crafted for comfort and functionality within a cosy footprint, your feedback is invaluable as we continuously seek to refine our guest experience.Your kind mention of our breakfast being a must-try is music to our ears—our culinary team will be thrilled to hear it. And of course, with the vibrant array of wine and dine options along the river, we’re so glad you were able to savour the neighbourhood’s unique flavours.We truly look forward to welcoming you back for another memorable stay in the not-too-distant future.Warm Regards,Sherlyn LeeDuty Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your kind rating and for taking the time to share your feedback with us. We are delighted to know that your stay with us was a pleasant one.Even the briefest notes of appreciation go a long way in encouraging our team, and your recognition will certainly be shared with the colleagues who helped make your experience enjoyable.We look forward to welcoming you back to the hotel and remain at your service should you need any assistance for a future stay.Warm Regards,Sherlyn LeeDuty Manager

Majoituspaikan vastaus: Dear Xiaoayu-,Thank you for your kind rating and for taking the time to share your feedback with us. We are delighted to know that your stay with us was a pleasant one.Even the briefest notes of appreciation go a long way in encouraging our team, and your recognition will certainly be shared with the colleagues who helped make your experience enjoyable.We look forward to welcoming you back to the hotel and remain at your service should you need any assistance for a future stay.Warm Regards,Sherlyn LeeDuty Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for rating your recent stay with us so highly. While you did not leave a written comment, we are truly grateful for your positive score—it means a great deal to the team.At InterContinental Singapore Robertson Quay, we strive to ensure that each stay is smooth, comfortable, and thoughtfully personalized. Your feedback tells us we are on the right path, and it motivates us to keep delivering meaningful guest experiences.We look forward to the opportunity of welcoming you back again soon. Should there be anything we can do to make your next visit even better, please don’t hesitate to let us know.Warm Regards,Sherlyn LeeDuty Manager

Majoituspaikan vastaus: Dear Daccord,Thank you for sharing your feedback with us. We are glad to hear that you found our hotel to be well-located and clean. We sincerely appreciate your suggestions and will take them into account as we continue to strive for the best guest experience possible.Should you decide to visit us again, please don't hesitate to contact us if you'd like assistance with any special requests or room preferences.Warm regards,Mohamed HafizChief Concierge & Guest Experience Manager

Majoituspaikan vastaus: Dear 子雄,Thank you very much for your recent stay and for taking the time to share your thoughtful review.We’re delighted that you found the bed and pillows comfortable and that you enjoyed our breakfast offerings. It was our pleasure to assist with your early check-in, and we're pleased to know it helped start your visit on a smooth note.While our room sizes reflect the urban nature of accommodations in Singapore, we're glad to hear that the comfort and cleanliness met your expectations.We sincerely look forward to welcoming you back for another pleasant stay.Best regards,Mohamed HafizChief Concierge & Guest Experience Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your recent stay and for awarding us a perfect score across all areas. I’m delighted to know you enjoyed a clean and comfortable experience, along with our breakfast offerings and the vibrant dining options nearby.It’s wonderful to hear that the seafood caught your attention—we’re certainly fortunate to be located in such a well-connected culinary hub.We appreciate your kind words and look forward to welcoming you back again soon for another seamless and satisfying visit.Warm regards,Mohamed HafizChief Concierge & Guest Experience Manager

Majoituspaikan vastaus: Dear Mattia, Thank you for taking the time to share your review and for rating your experience with us so positively. We’re delighted to know you found the location convenient and the overall stay comfortable. Your feedback on the room size is appreciated and has been taken into consideration as we continuously strive to enhance the guest experience. It’s also great to hear that you felt the value matched the experience. We hope to welcome you back soon for another pleasant stay. Warm regards, Mohamed Hafiz, Chief Concierge & Guest Experience Manager

Majoituspaikan vastaus: Dear fei is, Thank you for your kind review and perfect scores across the board. We’re delighted to know you had a very good experience during your stay. It’s always a pleasure to know our efforts left a positive impression. We look forward to welcoming you back for another memorable visit. Warm regards, Mohamed Hafiz, Chief Concierge & Guest Experience Manager

Majoituspaikan vastaus: Dear zhengzexu,Thank you very much for your kind words and for taking the time to share your experience.We’re truly delighted to know that you had a great stay with us and appreciated the cleanliness, location, and service. Your feedback is deeply appreciated and serves as great motivation for our team.We hope to welcome you back again soon for another memorable visit.Warm regards,Mohamed HafizChief Concierge & Guest Experience Manager