Fragrance Hotel - Ocean View arvostelua

Majoituspaikan vastaus: Dear Yue, Thank you for your feedback.We apologise for the inconvenience caused by the noisy environment during your stay with us. Upon receiving your feedback, our front desk team offered a complimentary upgrade and transfer to our adjacent ibis budget Singapore West Coast which you declined.We respect your decision to check out and hope to have another opportunity to welcome you back for a better experience.Warm Regards,JanetGuest Experience Executive

Majoituspaikan vastaus: Dear Guest,Thank you for taking time to write a review of your hotel stay. Please do not hesitate to contact my colleagues at the front desk for assistance in restoring a pleasant environment for optimal rest. The Hotel Team looks forward to be of service to you again.Warm Regards,RolandGuest Experience Executive

Majoituspaikan vastaus: Dear Guest,Thank you for your positive review and for complimenting our cleanliness, convenient location and friendly service from the hotel staff.It means a lot to us to hear that you had a great stay in our hotel and that our accessible location had met your needs as a traveler. You are indeed correct to point out that our hotel is in the vicinity of some really great food and we hope you have found time to explore the various cuisines within our vicinity!It is our pleasure to have you stay with us and we look forward to having you back again.Warm Regards,JanetGuest Experience Executive

Majoituspaikan vastaus: Dear Guest,The Hotel Team is humbled and grateful to receive your kind words for our clean hotel.We strive to provide great value and we are always here to ensure that your stay with us is comfortable. Standard rooms do not have windows and this is indicated in the booking platform. If you require a window, please book a Superior or Deluxe room. We look forward to be of service to you again! Warm Regards,JanetGuest Experience Executive

Majoituspaikan vastaus: Dear BJ Hamzah,It means a lot to us to hear that you had a comfortable stay in our hotel and that our room and amenities had met your expectations. Many guests had shared your sentiments as they also expressed the convenience of our location being in close proximity to dining options and public transport.We hope to have the opportunity to welcome you back the next time you return to Singapore.Warm Regards,JanetGuest Experience Executive

Majoituspaikan vastaus: Dear Guest,Thank you for your near perfect review! We are thrilled to learn that we had met to your expectations with our clean and tidy rooms and complete facilities. Please be sure to choose the desired room type when making your booking. Our Standard Rooms are not equipped with windows, if you wish to have that feature, please select one of our other room types. We look forward to welcoming you back for another great stay with us!Warm Regards,RolandGuest Experience Executive

Majoituspaikan vastaus: Dear Yogarajh,The Hotel Team is delighted to receive your awesome review! We are happy to hear that you had enjoyed our beautiful hotel with clean tidy rooms and friendly helpful reception team. We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,JanetGuest Experience Executive

Majoituspaikan vastaus: Dear Myo,Thank you for your perfect rating. It is our pleasure to be able to fulfil all expectations of your stay, and we can’t wait to welcome you back for another memorable experience at our hotel!Warm Regards,JanetGuest Experience Executive

Majoituspaikan vastaus: Dear Inggo,We are sorry to hear that you had entered the incorrect dates for your initial booking with us. We do hope that you have managed to enter new bookings for our hotel with the correct dates now, and we look forward to serving you soon! Warm Regards,RolandGuest Experience Executive

Majoituspaikan vastaus: Dear Jagerbomb,Thank you for leaving a glowing review! We take pride in serving our guests the best way we can and your excellent rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. Thank you for recommending our hotel to other travellers and we look forward to welcoming you back again. Warm regards,JanetGuest Experience Executive

Majoituspaikan vastaus: Dear Nahid,Thank you for your perfect rating review! We strive to make each stay as comfortable and affordable for all our guests and we are delighted to learn that we had exceeded your expectations. We look forward to welcoming you back for another amazing stay and to delight you with our hospitality!Warm Regards,RolandGuest Experience Executive