Amara Sanctuary Resort Sentosa – valokuvat

Majoituspaikan vastaus: 親愛的賓客，您好！非常感謝您選擇入住我們酒店，並抽出寶貴時間與我們分享您的入住體驗。我們很高興得知您對整體性價比、服務以及便利的地理位置感到滿意。也非常感謝您特別提到我們員工的中文溝通能力與夜間客服的協助，我們相信良好的服務體驗確實能為旅程增添許多温暖與便利。酒店內的孔雀一直是我們獨特的自然亮點之一，也很高興它為您的入住帶來驚喜。關於早餐方面的安排，我們也會持續優化現場溝通流程，確保每位賓客都能輕鬆享受到滿意的一餐。希望不久的將來有機會再次歡迎您和家人回到我們的度假村，再次為您創造愉快的回憶！祝您旅途愉快，誠摯地，Anthony Lim總經理

Majoituspaikan vastaus: 親愛的貴賓，感謝您抽出寶貴時間為我們提供反饋。我們對您在入住期間遇到的問題深感抱歉，尤其是關於設施老舊、水槽堵塞和電話故障的問題，這些都不應出現在您的入住體驗中。請您放心，我們已將相關問題轉交至相關部門進行跟進與改善，以防止類似情況再次發生。我們很遺憾未能達到您的期望，但也感謝您對我們地理位置的認可。我們會持續努力提升設施與服務品質，期望未來能有機會為您帶來更滿意的入住體驗。誠摯地，Anthony Lim總經理

Majoituspaikan vastaus: Dear The Brimstone Butterfly,Thank you so much for taking the time to share such a detailed and wonderful review of your stay with us!We’re delighted to hear that you enjoyed the tranquility of our Junior Suite, the beautiful greenery, and the poolside setting. It’s great to know that you found the room spacious, clean, and in good condition, and that you had a satisfying breakfast experience with us. We truly appreciate your understanding regarding the bathtub issue, and please rest assured that we will have our team look into it for improvement.It’s truly heartwarming to hear that your stay provided the perfect getaway from city life, and we would be thrilled to welcome you back for another peaceful retreat whenever you need it!Warm regards,Anthony LimGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest, Thank you for taking the time to share your experience with us!We’re so glad you enjoyed our convenient location on Sentosa Island, just a short stroll or shuttle ride away from Universal Studios. It’s wonderful to hear that you appreciated the tropical charm of the resort—and that our resident peacocks made a memorable appearance during your stay!We’re also happy you enjoyed the buffet breakfast and hope it provided a great start to your days with us. We look forward to welcoming you back for another relaxing and enjoyable stay in the near future.Warm regards,Anthony LimGeneral Manager

Majoituspaikan vastaus: 尊敬的客人，感謝您分享您的入住體驗！很抱歉您在辦理入住時等候了一會兒，感謝您的理解與耐心。我們也很高興得知您喜歡我們酒店的環境與設施，尤其是靠近沙灘、乾淨整潔的環境，以及適合小朋友玩樂的户外泳池。聽到您覺得前往環球影城也很方便，我們感到非常欣慰。期待您和家人再次光臨，帶來更多美好的回憶！誠摯的問候，Anthony Lim總經理

Majoituspaikan vastaus: Dear Sephaura,Thank you for sharing your positive experience at Amara Sanctuary Sentosa. We're delighted that you and your family enjoyed our prime beachfront location, friendly staff, and the variety of breakfast options we offer.We appreciate your feedback regarding the lounge chairs by the pool. To enhance our guests' comfort, we are currently exploring options to increase the number of lounge chairs available.It's wonderful to hear that you enjoyed the direct beach access and had a pleasant lunch at The Palawan Food Trucks. These food trucks offer a variety of cuisines, providing a unique dining experience by the beach. We look forward to welcoming you and your family back for another relaxing staycation at Amara Sanctuary Sentosa.Warm regards,Anthony LimGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience did not meet expectations, and we truly appreciate your insights, as they help us identify areas for improvement.To clarify, our Suites and Villas underwent a full renovation in June 2024, while the Deluxe rooms have not yet been refurbished. We apologize if this led to any misunderstanding. Your concerns regarding the shower facilities, bathroom conditions, and overall room maintenance have been noted, and we will address these with our team to enhance our guest experience.We regret any inconvenience caused by the midnight visit from our team. It was never our intention to disrupt your rest, and we will review our service protocols to ensure that guest concerns are addressed in a more considerate manner.We are glad to hear that you enjoyed the variety of complimentary minibar snacks and breakfast selection, as well as the professionalism of our housekeeping team. Your kind words about their meticulous service will be shared with them as a source of encouragement.Regarding the shuttle service, we sincerely apologize for the lack of communication about luggage restrictions. We understand how frustrating this must have been and will work on improving clarity in our transport guidelines to prevent similar issues in the future.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay.Best regards,Anthony LimGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your detailed feedback. We truly appreciate your insights as they help us improve our guest experience.Indeed, we completed the renovation of all our Suites and Villas in June 2024; however, the Deluxe room category has not undergone the same refurbishment. We regret that certain aspects of the room did not meet your expectations, and we apologize for any inconvenience caused. Your concerns regarding the shower facilities, glass film, bathroom finishes, and ceiling condition have been noted, and we will review them with our team for necessary improvements.We’re glad to hear that you enjoyed the complimentary minibar selection, as well as the variety and quality of breakfast. It’s also heartening to know that our housekeeping team left a positive impression with their meticulous service. We will ensure they receive your kind words.Regarding the shuttle service, we apologize for the miscommunication about luggage specifications. We understand how frustrating it must have been, and we will work on improving clarity in our transportation guidelines to prevent similar inconveniences in the future.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Best regards,Anthony LimGeneral Manager

Majoituspaikan vastaus: 尊敬的客人，感謝您對我們的評價！我們很高興您覺得酒店非常棒，並且享受了我們便利的地理位置和無邊泳池的美景。您的滿意是我們最大的動力！期待您的再次光臨，為您帶來更多美好的入住體驗。祝您生活愉快！Anthony Lim 總經理