Not what I expected. Abit disappointed. But the food is good .
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. We take all guest reviews seriously, and we appreciate your honesty in bringing these issues to our attention.We understand that your experience fell short of your expectations, and we truly regret any inconvenience caused. We would like to assure you that your concerns have been noted and shared with the relevant departments for immediate attention and improvement. We are committed to providing exceptional service and a comfortable stay for all our guests, and we deeply apologize for any lapse in meeting those standards.We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Best Regards,Pearlyn KohAssistant Rooms Division Manager
Majoituspaikan vastaus: Dear Dalal,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. We take all guest reviews seriously, and we appreciate your honesty in bringing these issues to our attention.We understand that your experience fell short of your expectations, and we truly regret any inconvenience caused. We would like to assure you that your concerns have been noted and shared with the relevant departments for immediate attention and improvement. We are committed to providing exceptional service and a comfortable stay for all our guests, and we deeply apologize for any lapse in meeting those standards.We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Best Regards,Pearlyn KohAssistant Rooms Division Manager
Vieraskäyttäjä
Grand Deluxe Queen -huone
Majoittunut 1. 2025
Liikematkustajat
42 arvostelu
5.0/5
Ylivertainen
Lähetetty 26.2.2025
出行方便 價格實惠 衞生良好
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. This is a mark of recognition for our team's dedication to diligently meet our guest's expectations.We look forward to welcoming you again here in the near future!Best Regards,Pearlyn KohAssistant Rooms Division Manager
Henry Hooi
Grand Deluxe Queen -huone
Majoittunut 1. 2025
Liikematkustajat
31 arvostelu
3.5/5
Lähetetty 25.2.2025
It was a disappointing stay. Firstly, I had to wait 30 mins during check-in as the hotel didn’t have my booking in their records. Secondly, they gave me a hotel card which didn’t work and only for me to find subsequently, I had been mis-directed me to the wrong set of lifts. Thirdly, room amenities were basic, and bottled drinking water was not provided.
Käännä
Majoituspaikan vastaus: Dear Henry,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. We take all guest reviews seriously, and we appreciate your honesty in bringing these issues to our attention.We understand that your experience fell short of your expectations, and we truly regret any inconvenience caused. We would like to assure you that your concerns have been noted and shared with the relevant departments for immediate attention and improvement. We are committed to providing exceptional service and a comfortable stay for all our guests, and we deeply apologize for any lapse in meeting those standards.We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Best Regards,Pearlyn KohAssistant Rooms Division Manager
Vieraskäyttäjä
Grand Deluxe Twin -huone
Majoittunut 10. 2024
Liikematkustajat
5 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 25.2.2025
還可以吧,中規中矩
Käännä
Majoituspaikan vastaus: Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. We take all guest reviews seriously, and we appreciate your honesty in bringing these issues to our attention.We understand that your experience fell short of your expectations, and we truly regret any inconvenience caused. We would like to assure you that your concerns have been noted and shared with the relevant departments for immediate attention and improvement. We are committed to providing exceptional service and a comfortable stay for all our guests, and we deeply apologize for any lapse in meeting those standards.We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Best Regards,Pearlyn KohAssistant Rooms Division Manager
Cyril Gregory
Grand Deluxe Queen -huone
Majoittunut 10. 2024
Pariskunnat
4 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 25.2.2025
Located at the end of Orchard Rd near many eateries and shops.
Käännä
Majoituspaikan vastaus: Dear Cyril,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. We take all guest reviews seriously, and we appreciate your honesty in bringing these issues to our attention.We understand that your experience fell short of your expectations, and we truly regret any inconvenience caused. We would like to assure you that your concerns have been noted and shared with the relevant departments for immediate attention and improvement. We are committed to providing exceptional service and a comfortable stay for all our guests, and we deeply apologize for any lapse in meeting those standards.We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Best Regards,Pearlyn KohAssistant Rooms Division Manager
Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. This is a mark of recognition for our team's dedication to diligently meet our guest's expectations.We look forward to welcoming you again here in the near future!Best Regards,Pearlyn KohAssistant Rooms Division Manager
Majoituspaikan vastaus: Dear Huapucaizhu,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. This is a mark of recognition for our team's dedication to diligently meet our guest's expectations.We look forward to welcoming you again here in the near future!Best Regards,Pearlyn KohAssistant Rooms Division Manager
Mike Low Jia Yong
Grand Deluxe Queen -huone
Majoittunut 12. 2024
Matkusta ystävien kanssa
43 arvostelu
5.0/5
Ylivertainen
Lähetetty 22.2.2025
Good experience and nice environment and best hospitality
Käännä
Majoituspaikan vastaus: Dear Mike,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. This is a mark of recognition for our team's dedication to diligently meet our guest's expectations.We look forward to welcoming you again here in the near future!Best Regards,Pearlyn KohAssistant Rooms Division Manager
Vieraskäyttäjä
Premier perhehuone yhdellä super king size vuoteella ja yhdellä yhden hengen vuoteella
Majoittunut 12. 2024
Perhe
5 arvostelu
5.0/5
Ylivertainen
Lähetetty 21.2.2025
衞生可以哦,能有酒店住就不錯了
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. This is a mark of recognition for our team's dedication to diligently meet our guest's expectations.We look forward to welcoming you again here in the near future!Best Regards,Pearlyn KohAssistant Rooms Division Manager
WveloJ-
Grand Deluxe Queen -huone
Majoittunut 1. 2025
Yksin matkustavat
12 arvostelu
5.0/5
Ylivertainen
Lähetetty 21.2.2025
酒店比新加坡其他的酒店要大,早餐自助餐不錯,地理位置好,邊上也有很多商場,推薦~
Käännä
Majoituspaikan vastaus: Dear WveloJ,We want to express our gratitude for the wonderful review you gave us after staying at Orchard Hotel Singapore. It's an honor that you have made our hotel your "home away from home" while in Singapore, and we're thrilled that you had a comfortable and enjoyable stay. We take pride in providing exceptional care and comfort to our guests, and we appreciate the opportunity to be a part of your Singapore experience. We're looking forward to welcoming you back again soon.Best Regards,Pearlyn KohAssistant Rooms Division Manager